Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,656 Reviews)
Rating breakdown 25,656 reviews
5 Stars
22,019
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
I love My S25 Ultra
on May 20, 2026
Posted by: SuperJaee
[This review was collected as part of a promotion.] The galaxy AI feature is great. I use it whilst driving to help navigate and to play certain songs. I also ask about car facts or anything I end up being curious about whilst driving.
I love how customizable Samsung phones are. I can change my themes depending on my mood and we can have live lock screens which are called AOD(Always On Display).
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All around good phone
on May 20, 2026
Posted by: MiccoSP
[This review was collected as part of a promotion.] I like using this phone as my everyday phone the picture is very nice and the interface is so customizable. Galaxy ai makes it easy to get through some mundane tasks I'd otherwise avoid!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So many great features!
on May 20, 2026
Posted by: Happy1Seven
[This review was collected as part of a promotion.] This phone has so many features. I love the pen. I love how I can write and the phone will type it out for me. The Galaxy AI is great for recreating photos into fun new images including everything from 90's themes to superheros! I also enjoy editing videos and removing unwanted background sounds using Galaxy AI. I also love being able to search for things right from my screen with AI select including audio! Too many great features to name. Also, this phone has great battery life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
100% Satisfied w/My Galaxy S25 Ultra
on May 20, 2026
Posted by: BujeeMonster
[This review was collected as part of a promotion.] I use my phone and rely on it as if it's my home computer. I needed a phone upgrade to a phone that could handle all my apps, music, and with enough storage space. Upon doing my due diligence I came Upon the Galaxy S25 Ultra. I have had an older Galaxy S model (w/stylis pen),and I remember really liking the older model. My new Galaxy S25 Ultra has provided me 1TB storage, a larger screen, and I've really been enjoying the use of both "Gemeni " and "Co-Pilot" (Ai).Utilizing Ai daily, ie for my scheduling, reminders, as well as just chatting and getting to know Ai 's their features, abilities and limitations. Then there's the photo options "GENERATE " this allows me to convert photos into various forms ie cartoon, drawing, sketch, and more (I'm including some of my Fav photos generated). And "Yes ", my Galaxy S25 Ultra gets more use than my home computer, my Galaxy is the BEST! Unlike past phone models my Galaxy S25 Ultra has never froze or crashed due to too many apps open etc. Thanks "Galaxy Customer 4 Life!"
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not to impress for the price bring back the note
on May 20, 2026
Posted by: NoobJackcity2
[This review was collected as part of a promotion.] I really had high expectations for this phone been that the last phone I really digged was the note 10 the phone had a feature that when u would usebyour pen to write it would do that live text where the world would spell out in different colors or style also with the pen you were able to control alot of fiction of the phone like talking picture or write in the air or control icon or apps with it I use to play COD with the pen or play any games with it it's seem like the price remained the same put the function are less and also what's up with not providing the box to charge the phone or ear budS BRING THOSE THINGS BACK
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hello NoobJackcity2, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can come with a learning curve, and cause frustration as you adjust to the changes from what you have used in the past. We have provided a link to an article to help you with the redesigned S Pen features to help you maximize your experience with this accessory. We have also shared a link to the complete manual to help you with the different features available on your device including the hand gestures and voice commands available for control, and Galaxy AI. We have lastly, provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on May 21, 2026
Posted by: BlazingJoints
[This review was collected as part of a promotion.] The galaxy Ai is next level. I would totally recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ring ring hello there
on May 21, 2026
Posted by: FlyfishingEd
[This review was collected as part of a promotion.] Works great lots of good features
Can't wait till the S27 model. I like the odd numbers
Can't wait till the S27 model. I like the odd numbers
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a really good product, I enjoyed it.
on May 21, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] It's super handy for editing images, AI features, translating, and all that.
Value
5
Written by a customer while visiting Samsung US