Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
Solid device and improved design
on February 25, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Smoother than the S23 Ultra, but price is a bit higher and nice battery life. Also seamless actions across apps
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S25 Ultra is runs so smooth!
on February 25, 2025
Posted by: Carrii1
[This review was collected as part of a promotion.] The new features on the Galaxy S25 are amazing! The photo and video editing , the new AI features makes any task so easy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth and reliable
on February 25, 2025
Posted by: yyeozy
[This review was collected as part of a promotion.] Design and Display
Featuring a 6.9-inch Dynamic AMOLED display with a 120Hz refresh rate, the S25 Ultra offers vibrant visuals and smooth scrolling. The device has been refined to be lighter and slimmer than its predecessor, with rounded corners enhancing ergonomics. However, some users have noted that the design includes hard edges, giving it a boxy feel, though it provides a secure grip.
Performance and Hardware
Powered by the Snapdragon 8 Elite processor, the S25 Ultra delivers a 37% faster CPU and a 40% faster NPU performance compared to previous models, optimizing AI capabilities. Storage options range from 256GB to 1TB, catering to various user needs. Despite the impressive hardware, some users have reported that One UI 7 feels unpolished, affecting core functionalities.
Camera System
The camera setup includes a 200-megapixel primary sensor and a new 50-megapixel ultra-wide lens, enhancing macro photography. While the hardware remains robust, the AI-driven features, branded as "Galaxy AI" and powered by Google's Gemini assistant, have received mixed reviews. Some users find these features underwhelming, with occasional issues in task execution.
Battery Life and Charging
The S25 Ultra maintains its battery capacity from previous models but incorporates optimizations for extended usage
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
State of the art
on February 25, 2025
Posted by: Bgilbert01
[This review was collected as part of a promotion.] Excellent phone with tons of features…too many to list. The only con is battery life—full charge only last about a day, which has been true for Samsung phones for the last decade. I guess as battery life tech increases, so does the power consumption of other new technology. It appears that the engineers at Samsung just keep battery life balanced at about 1 day. I hope in the future, we will see an extension. I will say that recharge time has decreased over the years, but to me, it still seems like slow progress compared to things like cpu, storage, camera, and screen resolution enhancements.
All in all, I am pleased with this version of the flagship galaxy phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great update and more features
on February 25, 2025
Posted by: Gil2Val
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra delivers an exceptional user experience with its sleek design and powerful performance. The display is stunning, featuring a 6.8-inch Dynamic AMOLED 2X screen with vibrant colors and deep blacks, making media consumption a joy. The 120Hz refresh rate ensures smooth scrolling and gaming, and it’s protected by Gorilla Glass Victus 3, adding durability.
Performance-wise, the S25 Ultra excels with the latest Snapdragon or Exynos processor (depending on the region), ensuring fast and lag-free operation even with demanding apps. The multi-camera setup is a standout, with a 200MP main sensor delivering sharp, detailed photos in both well-lit and low-light conditions. The 10x optical zoom is impressive, providing clear shots from a distance.
Battery life is robust, easily lasting through a full day of heavy use, and the 45W fast charging is a great addition. One UI remains user-friendly, with tons of customization options and useful features.
Overall, the S25 Ultra is a flagship device that blends power, innovation, and style into one, making it an excellent choice for users who demand the best from their smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's a great phone, with limitless potential
on February 25, 2025
Posted by: SteelerStitch
[This review was collected as part of a promotion.] My Note 9 was killed by my wife recently so I had to replace it. I was not excited to do so because the micro SD card in it contained my entire music collection rare and hard to find music. Videos of my son growing up etc. I had to get a new phone however. So here we are.
The S25 ULTRA as far as the software and experience it is a huge upgrade it moves seamlessly between apps. The Now brief is pretty cool it saved me from missing my sister's birthday this morning, let's me know the weather and what I have planned in the day. I am still getting used to the AI I am trying to learn all of that and use it as much as I can.
I wish I had gotten the unlocked 1 terabyte version however, I did manage to transfer all of my music but the videos and pictures are gone from my phone now because of the lack of expandable storage. And 25% of my phone's available storage is in audio files. That all had to be converted from WMA to MP3. It's a nice phone but if you have a Note prior to the rebrand and Lois of the micro SD card slot I wouldn't replace it until you have to, it's an upgrade on looks and polish but a downgrade where it counts. If you live in an area where cloud storage is readily accessible and use it anyway it might not be a big deal for you if was for me. The process of saving what I could took me an entire week between phones and the computer. I'll give it a 3 out of 5. But next time all my music is already converted at least.
The S25 ULTRA as far as the software and experience it is a huge upgrade it moves seamlessly between apps. The Now brief is pretty cool it saved me from missing my sister's birthday this morning, let's me know the weather and what I have planned in the day. I am still getting used to the AI I am trying to learn all of that and use it as much as I can.
I wish I had gotten the unlocked 1 terabyte version however, I did manage to transfer all of my music but the videos and pictures are gone from my phone now because of the lack of expandable storage. And 25% of my phone's available storage is in audio files. That all had to be converted from WMA to MP3. It's a nice phone but if you have a Note prior to the rebrand and Lois of the micro SD card slot I wouldn't replace it until you have to, it's an upgrade on looks and polish but a downgrade where it counts. If you live in an area where cloud storage is readily accessible and use it anyway it might not be a big deal for you if was for me. The process of saving what I could took me an entire week between phones and the computer. I'll give it a 3 out of 5. But next time all my music is already converted at least.
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Hi there SteelerStitch, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with your new device, and finding the Galaxy AI features like Now Brief to be so helpful to you every day. We would love to help you with the media on your micro SD card, and work with you to setup a way to keep your data accessible outside of the cloud storage. We have provided a link to the Samsung Support Team to assist you one on one with any additional options available. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone hands Down!
on February 25, 2025
Posted by: 222444666888
[This review was collected as part of a promotion.] This phone was a gift and I am amazed at all the amazing features like, "read page aloud", "zoom of 100xs" the “seamless actions across apps,” and the fantastic camera. "Improved and impressive fingerprint scanner."I have only had half a day to review that includes set up so it's went like this, setup was simple had a harder time with the carrier then the phone. Then I see the amazing graphics and am stunned! This is by far out the bag the best phone on the market
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
WORTH EVERY PENNY
on February 25, 2025
Posted by: PACKY
I LOVED MY S23 ULTRA BUT THIS S25 IS MUCH IMPROVED. VERY FAST AND SO EASY TO USE. EVERYTHING ABOUT IT IS SUCH AN IMPROVEMENY OVER THE LASO ONE
Written by a customer while visiting Samsung US