Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,658 Reviews)
Rating breakdown 25,658 reviews
5 Stars
22,021
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3
No useful features left, that older versions have
on May 15, 2026
Posted by: Mrkchgr
Not only is it MUCH stupider than older versions, all of the usable features are gone ! Voice to text is just GONE! Hey Google , GONE ! SET a timer by voice , GONE! I've been on hold for a while, and, since this latest update, can barely hear it, in my quiet house! It would be Less than Useless on a jobsite.or outside.
I can't even remember the rest of the useful features, that even the galaxy 9 had, that are just GONE!
A GOOD camera is NOT the most important thing on a phone, yet that's ALL they talk about
I can't even remember the rest of the useful features, that even the galaxy 9 had, that are just GONE!
A GOOD camera is NOT the most important thing on a phone, yet that's ALL they talk about
Response from Samsung USBy R&R Team, May 18, 2026
Hey Mrkchgr, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when you've upgraded to a new device that has been changed from what you have been using for a prolonged period of time. We have provided a link to the complete manual to help you with the features you are seeking such as the ways to set timers, voice to text, and other features available on your device. We have also shared a link to the Samsung Support Team to assist you if you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung and Galaxy AI
on May 15, 2026
Posted by: Rj3624
[This review was collected as part of a promotion.] I love all of Samsungs products... I have the S25 Ultra and I use it for everything personal and with my business and use it more than I use my actual Samsung computer. I can do absolutely everything on my phone that I can do with my computer and what's better is it syncs with my computer so I never lose any of my businesses invoices orders and more. The Galaxy AI is on point too... I find answers away faster with the Galaxy AI than I would in searching for it myself! I truly LOVE Samsung and my S25 Ultra!!! Thanks Samsung you've never let me down in over 20+years of using your products!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Note/Ultra series
on May 15, 2026
Posted by: HoneyB
[This review was collected as part of a promotion.] I've been a Note/Ultra user since the Note 10 and they're great. It's nice that if I need to jot something down quick, all I have to do is pull the pen out and it's ready for me to write. I also love using the S pen to play games, and it comes in handy for doing a lot of other things because I don't have to worry about my fingers being in the way of what I'm trying to see. And the real-time translation with Galaxy AI is a very handy feature for me. I work with exchange students so it comes in handy when we're having some trouble communicating.
On the flip side, I do feel that auto-correct doesn't work quite as good as it used to. It will often "correct" words that aren't misspelled and are being used correctly, but won't correct words that are actually misspelled. But overall, I love my phone and will continue to choose Samsung phones in the Ultra series.
On the flip side, I do feel that auto-correct doesn't work quite as good as it used to. It will often "correct" words that aren't misspelled and are being used correctly, but won't correct words that are actually misspelled. But overall, I love my phone and will continue to choose Samsung phones in the Ultra series.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung out did themselves with this phone
on May 15, 2026
Posted by: Lights
[This review was collected as part of a promotion.] This phone is perfect from the screen, visuals, and camera itt iis all on point The galaxy AI is such an extraa bonus too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Still not there.
on May 15, 2026
Posted by: OrganiclifeGalaxy
[This review was collected as part of a promotion.] Galaxy ai is great. When will have glasses light/powerful enough to replace or phones entirely. The future is here, the batteries are here. What are I waiting for?
Value
2
Response from Samsung USBy R&R Team, May 18, 2026
Hello OrganiclifeGalaxy, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are enjoying the addition of Galaxy AI to your new device. We have provided a link to the complete manual for your device to help you maximize your experience and best align the settings to your usage preferences. We have also provided a link to the Samsung Support Team to assist you if you have questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
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Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Product is exactly as advertised.
on May 15, 2026
Posted by: Yutuer
[This review was collected as part of a promotion.] It has essentially all the features as advertised. Comes with AI equipped and premium specs for a phone in modern times. Only downside is the touch recognition for opening the phone is a bit weird. When I have a phone protector on, 9 out of 10 times it wouldn't open the phone. Since then I removed the protector and it has worked.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It's just a lot of features.
on May 15, 2026
Posted by: KMartSecurity
[This review was collected as part of a promotion.] I game on it and use it for a media device. I do like being able to cast to my TV with ease.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly awesome
on May 15, 2026
Posted by: JustThatDude
[This review was collected as part of a promotion.] So I love Galaxy AI especially for photo editing, does an amazing job!
Overall it's an awesome phone with great features, easy to switch between work and personal tasks. The GUI is amazing and the phone handles extremely well. Camera is great.
Battery life isn't great and the phone does struggle to take non-blurry photos on 3rd party apps
Value
4
Written by a customer while visiting Samsung US