Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(29,295 Reviews)
Rating breakdown 29,295 reviews
5 Stars
25,146
4 Stars
3,293
3 Stars
553
2 Stars
148
1 Star
155
85%of customers recommend this product.
(
943 out of
1,103)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Great product
on September 7, 2026
Posted by: Paa6969tutu
[This review was collected as part of a promotion.] I chose to get this phone as soon as it came out and it has been the best chose I made! I game a lot on this phone and the graphics and movement are great! I use it a lot for work as for taking great photos and taking notes. I love watching sports and movies, it makes it great that it has a long battery life. All in all, the best phone I've ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a game changer.
on September 7, 2026
Posted by: Oreezy
[This review was collected as part of a promotion.] I chose the samsung galaxy s25 ultra because I was a huge fan of the previous model of galaxy devices. This phone bridges the gap between needing a pc for certain tasks and being able to accomplish those same tasks in a convenient way. The Ai features on the phone make and the Google compatibility is the reason for my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 7, 2026
Posted by: Johnny
[This review was collected as part of a promotion.] So this would be my first ultra phone that I will keep updating because of how much I love the ohone the camera is amazing and plenty of storage as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy s25 ultra
on September 7, 2026
Posted by: Gustaco
[This review was collected as part of a promotion.] Coming from an older Note Ultra, upgrading to the Galaxy S25 Ultra is a night-and-day difference. The flat, vibrant display looks stunning, and the Titanium Jade Green finish gives it a unique, clean aesthetic. The build quality feels premium and solid in hand.
The overall speed and processing power are impressive—apps launch instantly, multitasking is effortless, and navigating the system feels completely seamless. Battery life easily lasts through a full day of heavy daily use without any power anxiety. The camera system is fantastic, capturing sharp, detailed photos even in tricky lighting.
The overall speed and processing power are impressive—apps launch instantly, multitasking is effortless, and navigating the system feels completely seamless. Battery life easily lasts through a full day of heavy daily use without any power anxiety. The camera system is fantastic, capturing sharp, detailed photos even in tricky lighting.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big, reliable and stable phone for pros
on September 7, 2026
Posted by: Sajid25528
[This review was collected as part of a promotion.] Proven tested hardware over generations. No hiccups. Best display and easy to use cameras. Chip does the hard work without complaining and charging is smooth and fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is very powerful, it runs my Call of Du
on September 7, 2026
Posted by: Gary123
[This review was collected as part of a promotion.] It is very fast for what I need, I work in an irrigation and planting company and it helps me a lot to know about many plants and trees that I do not know, I use the Google camera and it is highly recommended and I also have the s24 ultra, it is even better because it does not reflect the light, I love my Samsung devices, I started using Samsung from the Note 10 plus and I still like it a lot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I really love this photo at the beginning
on September 7, 2026
Posted by: Happy2help
[This review was collected as part of a promotion.] I chose this phone because of the fixtures. My students love it when they me for help and I take out my phone and I can write on it. Onces they see that I can write on it change color I get their total attention 😏.
However, as time has passed the battery last less and sometimes I hear the other person like a robot or a lot of static. Sometimes it doesn't ring or I don't receive my messages.
With all these things not working 😕 well I would still buy it again. I really do love my phone.
However, as time has passed the battery last less and sometimes I hear the other person like a robot or a lot of static. Sometimes it doesn't ring or I don't receive my messages.
With all these things not working 😕 well I would still buy it again. I really do love my phone.
Value
3
Response from Samsung USBy R&R Team, September 10, 2026
Hi there Happy2help, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how valuable your device is to you every day, and we would love to help you have the best possible experience with your device. We have provided links to resources to help you maximize the battery life, troubleshoot the audio, and help with your notifications. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome!
on September 7, 2026
Posted by: LoveSamsung
[This review was collected as part of a promotion.] I am such a faithful and devoted to Samsung. I have the worst time with technology but these phones actually help to teach you in an easy way. This is why I chose Samsung for my family.... forever!
Value
5
Written by a customer while visiting Samsung US