Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,197 Reviews)
Open Ratings Snapshot
Rating breakdown 27,197 reviews
5 Stars
23,315
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5 out of 5
5
Wonderful device with superfast performance.
on July 10, 2026
Posted by: Moon2026
[This review was collected as part of a promotion.] Super fast performance in every category. I like the export raw feature in camera for taking photos. The top notch video streaming is one of a kind. I have bought this in black Friday deal. It is a complete value for money. Although the battery backup is a bit less compared to the other elite category phones, the super fast charging feature is awesome. Additionally, Galaxy AI feature makes your user experience smoother.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 16, 2026
Hey Moon2026, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving your new device, and that you are finding so many amazing ways to use Galaxy AI to streamline daily processes. We have provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
S25 ultra
on July 9, 2026
Posted by: Galaxygirlimfaroutman
[This review was collected as part of a promotion.] Hi. I have a galaxy s25 ultra. I use it for phone calls, streaming, music, school, work, and sometimes to even watching movies or tv. The only complaint I have is that I only know how to do about 5% of what I can do. Lol. That's on me though because I haven't spent the time to research. The pictures this phone takes is outstanding!! I'm actually really enjoying gallaxy AI on this phone. I also have samsung tvs and a watch.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 10, 2026
Hi there Galaxygirlimfaroutman, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are pleased with the features and capabilities you have discovered with your device thus far. We have provided links to the full manual and the Samsung Support Team to assist you with fully discovering your new device and answering any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent telephone equipment
on July 9, 2026
Posted by: Llanero2026
[This review was collected as part of a promotion.] This S25 Ultra is the best phone I've ever bought; it's fast and easy to use, and the camera is spectacular—especially at night. The AI ​​is on another level. I really recommend this phone 100%.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 16, 2026
Hi there Llanero2026, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are loving your new device, and finding it to be the best one you've ever had. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love the device but the speaker blew
on July 9, 2026
Posted by: Saerick
[This review was collected as part of a promotion.] Everything about this device is everything I need. The galaxy AI is awesome. The screen and cameras are incredible. My only gripe is the speaker at the bottom blew after it got wet.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
S25 ultra
on July 8, 2026
Posted by: Loves2shootphotos
[This review was collected as part of a promotion.] I purchased the Galaxy s25 ultra for the camera and galaxy AI features.
Personally I like the camera on the S10+ better.
I like The Galaxy AI feature on this phone, it's like carrying on a conversation with a real person. It's also nice to set up notes and reminders.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 9, 2026
Hello Loves2shootphotos, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are enjoying the upgraded features of Galaxy AI and how seamless it feels during your usage. We have provided a link to an article to help you with the upgraded camera settings and features for the best possible photos and videos regardless of lighting and setting. We have also provided a link to the Samsung Support Team to assist you if you have questions or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great product. Love the camera and storage
on July 7, 2026
Posted by: Lakay1
[This review was collected as part of a promotion.] Love the AI functionality. This device response quicker and more accurately than before. Camera is great. I like the scan option. Overall I love this device
Value
4 out of 5
4
Response from Samsung USBy R&R Team, July 9, 2026
Hi there Lakay1, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are enjoying the enhanced capabilities of Galaxy AI, quicker response times, and camera quality. We have provided a link to the Samsung Support Team to assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Useful for productvity
on July 7, 2026
Posted by: Ugtb2322
[This review was collected as part of a promotion.] Use everyday for tasks. Features keep me productive.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 9, 2026
Hi there Ugtb2322, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are finding this device to be so helpful to you for keeping on track with your day and accomplishing your tasks. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features and easy to use.
on July 7, 2026
Posted by: Cali87clm
[This review was collected as part of a promotion.] Since 2006-2007 I have always had samsung phones. I now have the s25 ultra for about a year now, and I got to say they just keep getting better. The features, picture quality,and camera quality are like no other. I love how user friendly samsung makes their products, and how easy it is to get issues solved.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 9, 2026
Hi there Cali87clm, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are having a great experience with your device, and that you are so happy with the camera quality, and ease of use. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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