Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,658 Reviews)
Rating breakdown 25,658 reviews
5 Stars
22,021
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
No complaints here!
on May 13, 2026
Posted by: KACYRENE
[This review was collected as part of a promotion.] I have consistently favored Samsung devices over other brands, as I am consistently pleased with my purchases and upgrades, rarely experiencing any disappointment. All the features I require are readily accessible, the camera offers excellent quality with numerous options to enhance photographs, and even if a picture doesn't turn out perfectly, I can easily edit it and personalize it with special features like sketching or cartooning. I truly appreciate the Galaxy AI; its daily applications are boundless, and I am only just beginning to discover its full potential. Another advantage of the Ultra model is the pen, which is conveniently stored within the phone. It greatly simplifies note-taking and coloring tasks. My only minor concern with this phone is that if it is accidentally dropped, the pen can dislodge and potentially be lost. However, I must commend the phone's impressive durability. Despite having comprehensive protection, I believe Samsung has excelled in ensuring their phones are of high quality and can withstand the rigors of daily life. Well done, Samsung!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy S25 Ultra has spoiled me.
on May 13, 2026
Posted by: Zenia71701
[This review was collected as part of a promotion.] I love my S25 ultra, it makes my day to day task so much easier. I use galaxy AI daily for just about everything. It helps me plan out my day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product offers exceptional functionalities
on May 14, 2026
Posted by: Bwanny
[This review was collected as part of a promotion.] Galaxy AI is the best tool this device has. It's so convenient for my day-to-day use, from summarizing texts, to editing and proofreading messages, to taking note-writing a step higher by making them more organized, translating documents, and converting my handwriting into text. All these enhance my productivity in class, meetings, and personal spaces.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing phone.
on May 14, 2026
Posted by: Aeroxx
[This review was collected as part of a promotion.] I love how the s25 ultra does everything I need a phone to do, the build is incredible and modern, a timeless design honestly that can hold up for years. The camera quality is so good too, the performance aswell, it handes heavy overlead and multitasks effortlessly, I also love how the phone doesn't even heat up when doing many things at once!
The anti reflective coating is so good especially in outdoors where the display reflects alot, but not on this one! Galaxy ai is honestly pretty useful in alof of stuff too, like editing, setting up a routine, etc.
The only thing I wish this phone had is a bigger battery life, besides that its good, thanks samsung!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra 512gb
on May 14, 2026
Posted by: Raw11505
[This review was collected as part of a promotion.] I like the phone however it is hard to protect the camera lenses and still have perfect usage of the camera if the lense protectors get even the slightest damage. I am on the border with samsung ai as it has its perks but also has its flaws. Overall I am happy with the phone and its features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome 👌 📱 Phone
on May 14, 2026
Posted by: Jsice13
[This review was collected as part of a promotion.] Love the ai on Galaxy S25 Ultra Awesome 👌 📱 Phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
so fast and looks sleek
on May 14, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] workday went so smooth with.my new s25ultra. love the new phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The product has good features
on May 14, 2026
Posted by: Niilante
[This review was collected as part of a promotion.] The features are good but it will be helpful if the latency is reduced
Value
3
Response from Samsung USBy R&R Team, May 15, 2026
Hi there Niilante, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear you are happy with the available features of your device, and we would love to help you resolve the frustrations you mention experiencing with your device. We have provided a link to an article to help you with the speed and responsiveness of your device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience the latency you mention. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US