Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,242 Reviews)
Rating breakdown 27,242 reviews
5 Stars
23,351
4 Stars
3,022
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
Well rounded, down to the flat screen
on February 28, 2025
Posted by: infinitytec
[This review was collected as part of a promotion.] The good:
It's a Samsung Galaxy phone. Of course it's good. I came from a well-used S22 Ultra, so things are quite familiar. Most of the differences are software.
The cameras are quite nice.
The bad:
Some software changes are not great. The notifications are so large now that it is more difficult to find what I am looking for with persistent notifications.
A bug is affecting how my home screen functions, making me lose shortcuts.
Now Brief is neat, but doesn't integrate with the 3rd-party apps I am used to using, so I am unsure that I will keep it.
The ugly:
Samsung seems to have dropped the ball on innovation. The Z Fold has hidden its internal camera for a few years now. This phone still has it. While the upgraded 50MP 0.6x camera is nice, we still only have a 10MP 3X sensor, like what was on the S21 Ultra. While the 50MP 5X camera is likely more useful than the old 10MP one, I miss the 10X zoom which was fun to take pictures of airplanes with.
It's a Samsung Galaxy phone. Of course it's good. I came from a well-used S22 Ultra, so things are quite familiar. Most of the differences are software.
The cameras are quite nice.
The bad:
Some software changes are not great. The notifications are so large now that it is more difficult to find what I am looking for with persistent notifications.
A bug is affecting how my home screen functions, making me lose shortcuts.
Now Brief is neat, but doesn't integrate with the 3rd-party apps I am used to using, so I am unsure that I will keep it.
The ugly:
Samsung seems to have dropped the ball on innovation. The Z Fold has hidden its internal camera for a few years now. This phone still has it. While the upgraded 50MP 0.6x camera is nice, we still only have a 10MP 3X sensor, like what was on the S21 Ultra. While the 50MP 5X camera is likely more useful than the old 10MP one, I miss the 10X zoom which was fun to take pictures of airplanes with.
And I must address the S-Pen downgrade. This is not a cheap phone. I used my S22U's S-Pen mostly as a remote shutter. Without Bluetooth in the S-Pen, I don't have that option. It's disappointing.
So, in conclusion: I have problems with this phone, largely due to buggy software and questionable design choices, but it's still a really, really solid phone. I would have not purchased it had my S22 Ultra not been falling apart. If you are on an S21 or newer, it's probably best that you stick with your current phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra is fast!
on February 28, 2025
Posted by: Adanix
[This review was collected as part of a promotion.] I love playing mobile games, and this phone has the capacity for many of my games. Games load very fast. The resolution is one of the best i have seen on a phone. One of the best features this phone has is Audio Eraser, allowing you too remove sounds on your videos, without having to retake video.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Challenging but I love it
on February 28, 2025
Posted by: DANCEALONG
So far the phone has blown my mind. I come across something new everyday. Since being a senior I don't have the advantage of being around tech savvy friends. Everything is new to me. I also don't use my computer and programs everyday since retirement. I miss keeping up but love retirement.
Written by a customer while visiting Samsung US
Customer Rating
5
From iPhone to Pixel to Galaxy
on February 28, 2025
Posted by: Racattacks
[This review was collected as part of a promotion.] I had used Galaxy phones in the past and had always loved them, a while back family got me to switch to an iPhone, and it just didn't feel right. Went back to Android trying a Pixel and it was better but not right, now I'm back on a Galaxy and I feel at home. The S Pen has been great to take quick notes at work or about, the cameras are stellar, and the synergy with other Samsung devices like my watch, or TV is unparalleled. The S25 Ultra is quick battery lasts me at least 2 days of use and charges quick when I need it to. I'm glad to be back on Galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek
on February 28, 2025
Posted by: Molly C
from Brooklyn Ny
Expertise:Intermediate
Glad I switched. Worth buying. Great features, most amazing picture quality.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Thanks again and I'll see you tomorrow at noon and
on February 28, 2025
Posted by: Quintessence
Expertise:Beginner
Super 👌 👍 😍 🥰 😘 ☺ Great features ♤♡◇♧☆○●□■-¿*i2works*
Written by a customer while visiting Samsung US
Customer Rating
5
SLIM and AI feature on top-notch
on February 28, 2025
Posted by: NOTEUSER
[This review was collected as part of a promotion.] I have been Note user past 8 years , from NOTE 10 to 23 ultra and all the way upgraded to 25 ultra . Slimmest and more premium build device , AI enabled is top notch . I have been using this device for more than a week and I love it . Big plus: Slim and premium build, smoothness, camera and AI.
I would recommend all the note user to give a try 👍.
I would recommend all the note user to give a try 👍.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra
on February 28, 2025
Posted by: Bowling911
[This review was collected as part of a promotion.] The screen on the ultrasound seems much larger, but the phone itself is not too noticeably different in size when holding it. The photos are amazing, with zoom capabilities that are incredible. The Audio Eraser is a game changer when recording activities that you want the focus on the video! It's like having a professional camera in your pocket! The speeds are fast, and the technology allows for greater service and connectivity.
Value
4
Response from Samsung USBy R&R Team, February 28, 2025
Hi there Bowling911, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the features and capabilities of your new phone, especially Audio Eraser, to help you capture your life moments uninterrupted. We hope you'll reach out to us again any time in the future with questions or to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US