Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(23,191 Reviews)
Rating breakdown 23,191 reviews
5 Stars
19,889
4 Stars
2,546
3 Stars
449
2 Stars
139
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Great features, easy to use
on April 14, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] I love the AI, it makes me seem more professional. Love the phone overall
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing compute device in the palm of your hand
on April 14, 2026
Posted by: Myrium
[This review was collected as part of a promotion.] I have been using Samsung phones since the Samsung "Active" model first came out. I love traveling and water sports so it just made sense to get that phone because the camera was great and I didn't have to worry about damage. Every few years I'd upgrade to the next generation of it and finally recently got the S25 Ultra, which is just as durable but has an amazing camera array with customizable settings as well the Galaxy AI which makes photo editing quick and easy. The stylus definitely makes detailed editing of photos and also notes you want to take easier as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has more than one could need in featu
on April 14, 2026
Posted by: Tysonwq
[This review was collected as part of a promotion.] Galaxy ai can simplify tasks and direct tool suggestions for tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone
on April 14, 2026
Posted by: Love35
[This review was collected as part of a promotion.] Phones, one of the best I have ever tried. It has a good screen. Good color super fast charging, which does need more battery that has more battery capacity. We comrades. I like them. It is very shared, very nice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is great quick and I enjoy using it
on April 15, 2026
Posted by: Okami7
[This review was collected as part of a promotion.] I love my s25 ultra and the camera is amazing beautiful quality the video is amazing as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Hardware great, except backwards with S-pen
on April 15, 2026
Posted by: UltraFan
[This review was collected as part of a promotion.] Better processor, better cameras awesome display. Why take features away from S-pen. Charger there with no Bluetooth features which made the Ultra. No Samsung is doing away with messaging software. Can we go forward without going backwards.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has great features and works amazing
on April 15, 2026
Posted by: Complicatedfuture
[This review was collected as part of a promotion.] The AI availability for photos and editing is amazing, same for vidoes, the graphics for games is outstanding. Battery life is good only charge once a day. The only complaint i have is the use of mag safe cases or charging, i tried magsafe and it will tell me th s-pen is being interfiered with. I als9 gave issues with certain screen covers and finger print recognization, and yes i use the correct screen covers.
Thank You for this oppurtunity
Carrie J
Carrie J
Value
3
Response from Samsung USBy R&R Team, April 16, 2026
Hey Complicatedfuture, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear how much you are enjoying the usage of Galaxy AI for your photo and video editing. We have provided a link to an article to help you with the fingerprint reader on your device. We have also shared a linkt o the Samsung Support Team to assist you with the charging and screen protectors for your device, or if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has Great Features
on April 15, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] The Samsung Galaxy phone delivers a sleek design, vibrant display, and strong overall performance. Apps run smoothly, the camera captures sharp and colorful photos, and battery life easily lasts through a full day of regular use. Features like fast charging and a user-friendly interface make it convenient for everyday tasks. While it can be a bit pricey depending on the model, it’s a reliable and high-quality smartphone that’s worth considering.
Value
5
Written by a customer while visiting Samsung US