Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,266 Reviews)
Rating breakdown 27,266 reviews
5 Stars
23,371
4 Stars
3,025
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
Missing s pen actions so much. Used everydayknow..
on March 10, 2025
Posted by: Little Sparrow
from Maine
I miss my 24 Ultra. If id know I'd lose my s pen operations I would of never upgraded. Just got watch 7 for camera button. Call assis is annoying always goes off. Can't disable it. Other than those things I love the phone! S pen has always been my thing. Had all the notes! S 22 another great phone. I'll be keeping this one for a long time. A lot of learning to do. Samsung is there anyway to fix this s pen problem. I have s9 plus tablet. Will never trade it!
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy
on March 10, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I am very satisfied with my purchase of the S25 ultra. The phone basically taught me how to use all the new features I want familiar with.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The device run smoothly and looks excellent
on March 10, 2025
Posted by: jbatistuto
[This review was collected as part of a promotion.] The S25 Ultra impresses with a phenomenal camera system and enhanced zoom. Battery life is robust, and the integrated S Pen remains a productivity powerhouse. It worth dollars.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love how fast it is
on March 10, 2025
Posted by: Fitnessla
[This review was collected as part of a promotion.] I use my galaxy S25 Ultra for everything, work, personal, and with 1T of memory I can have everything stored in the palm of my hands at all times., and it is packed with new features. I love it, I've been a samsumg costumer since the first galaxy vibrant, and I am really happy with how far Samsung has came .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
EXCELLENT phone
on March 10, 2025
Posted by: Like2shop
[This review was collected as part of a promotion.] The phone is very fast. The AI features are very great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Jack
on March 10, 2025
Posted by: Believer
Third time returning and now I will never fualter again
Written by a customer while visiting Samsung US
Customer Rating
3
Phone calling has issues!!
on March 10, 2025
Posted by: Not2Happy
[This review was collected as part of a promotion.] The phone itself is great, but the phone feature is horrible. No matter if a make a call or a call comes in, it's like a reverberation, cut-out, or echo sound. Checked with my phone provider and nothing seems to be a problem on that end. Will contact Samsung directly.
Value
3
Response from Samsung USBy R&R Team, March 11, 2025
Hi there Not2Happy, thank you for sharing your experience with your Samsung Galaxy S25 Ultra. We completely understand that your phone calls are important to you every day. We have provided a link to the Samsung Support Team for your convenience. You can work with our team of experts directly through chat to help determine where this occurance may be stemming from and work towards a resolution with you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
S-pen no longer camera remote
on March 10, 2025
Posted by: Janh
from North carolina
Expertise:Expert
VERY disappointed that the S-pen is not a camera remote. I WOULD NOT have upgraded if I had known. Bad on me for not doing my research
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, March 10, 2025
Hey there Janh, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific features of your device are to you every day, and we would love to help you find alternative ways to use your camera from a distance. We have provided a link to the full device manual that highlights both hand gestures and voice commands you can use with your device to remotely control your camera. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US