Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(23,050 Reviews)
Rating breakdown 23,050 reviews
5 Stars
19,770
4 Stars
2,527
3 Stars
447
2 Stars
138
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3
Issues that I have with the phone overall. Thanks.
on April 13, 2026
Posted by: Technologyisweird
[This review was collected as part of a promotion.] Has certain problems like sometimes I have to rest
Art my phone because the back button won't work and eventually the whole phone will freeze and can't be fixed unless restarted. Is slow after a while. Has a glitch with auto correct and sometimes it won't work.
Art my phone because the back button won't work and eventually the whole phone will freeze and can't be fixed unless restarted. Is slow after a while. Has a glitch with auto correct and sometimes it won't work.
Value
3
Response from Samsung USBy R&R Team, April 15, 2026
Hi there Technologyisweird, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not functioning as intended or expected. We have provided links to troubleshooting guides to help you maximize the speed and resolve the instances of freezing you mention experiencing with your device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best so far
on April 13, 2026
Posted by: Ultra25bliss
[This review was collected as part of a promotion.] This is the best phone I've had thus far. No issues to this point at all. Great battery life and no freezes are anything. Love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great.
on April 13, 2026
Posted by: DBrown519
[This review was collected as part of a promotion.] I really like this phone. The Galaxy AI really helps in what I need to do when I am searching information online. I use this phone non-stop all the time for searching online to using AI for driving in my vehicle. Thank you Samsung for this.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ai is cool.
on April 13, 2026
Posted by: Wiersma01
[This review was collected as part of a promotion.] I love usi g galaxy ai for help being creative. I put in whst i want and i get something beter than i could come up wwith sometimrs. Roll of the dice. I am samsung man no apples for me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Multimedia & Gaming Powerhouse
on April 13, 2026
Posted by: Thumper711
[This review was collected as part of a promotion.] I recently upgraded to the Galaxy S25 Ultra (512 GB model), and it has completely exceeded my expectations. As a heavy user, my phone is essentially my primary entertainment hub. I spend a significant amount of time streaming YouTube and playing a wide variety of games, and this device handles it all without breaking a sweat. Even with a massive library of apps loaded onto the 512 GB storage, the performance remains lightning-fast—I haven’t experienced a single stutter or slowdown.
The battery life is a standout feature. It easily keeps up with my heavy usage throughout the day, and the fast charging is incredibly convenient when I need to top off quickly. The camera quality is also fantastic, capturing sharp, professional-looking photos in almost any lighting.
One of my favorite aspects is the Galaxy AI; it’s genuinely amazing and adds a level of intuitive functionality that makes the phone feel years ahead of the competition. Finally, having the built-in S Pen is a game-changer. While I don't use it for everything, there are specific applications and navigation tasks that are just so much easier and more precise with the pen than with a finger. If you’re looking for a phone that can handle everything you throw at it, this is the one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
fast smart and makes my life much easier!
on April 13, 2026
Posted by: kindofabigdeal81
[This review was collected as part of a promotion.] I'm really impressed with how smooth this device is and how well the battery holds up. The Galaxy AI features make editing photos and organizing my day much easier than before. It’s a great piece of tech that works exactly as expected. but I'm still eager to get the 26 Ultra lol
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy universe
on April 13, 2026
Posted by: Highqueen
[This review was collected as part of a promotion.] I use my Samsung Galaxy S25 Ultra on a daily basis. I use it for my meetings, I use it for my notes, I use it to contact important people. My Samsung Galaxy S25 Ultra has been the best thing in my life I don't have to remember anything anymore because my phone does.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. Most advanced I've used.
on April 13, 2026
Posted by: ULTRAlover
[This review was collected as part of a promotion.] Just a great phone. Has everything you could want.
Value
5
Written by a customer while visiting Samsung US