Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,205 Reviews)
Rating breakdown 27,205 reviews
5 Stars
23,322
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
This phone does it ALL!
on June 29, 2026
Posted by: RayRae559
[This review was collected as part of a promotion.] I use my Galaxy S25 Ultra daily & put it through the RINGER! It can withstand heavy work loads as well as constant steaming/media output. I use the Galaxy S25 Ultra for work (Google Maps) I use it for play (YouTube, Gaming, Social Media etc) I use it for my hobbies (Music Writing & Production, Craft Building Guides). Not only does it hold up to massive workload i out it through, but it stands up to its name Galaxy because this device is Out Of This World with its AI capabilities! From the ability to re-imagine my photos with its AI software to the built in AI assistant. This device truly does it ALL! I love my Galaxy S25 Ultra & Cant wait to upgrade to the S26 Ultra (even though the 25 is still more than capable)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features & easy to use
on June 29, 2026
Posted by: Chef4life
[This review was collected as part of a promotion.] The features on this phone is sick. Camera, video, it's all amazing especially if you have "AI" helping you to upload them and sometimes even help with cropping out or editing anything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone I made a major upgrade by getting phon
on June 29, 2026
Posted by: Ultrafasho
[This review was collected as part of a promotion.] I reallyblike this phone I made a major upgrade by getting this phone I still haven't used everything this phone has to offer but im learning it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on June 29, 2026
Posted by: DFLOW6
[This review was collected as part of a promotion.] I love my S25 phone and all the great Galaxy AI enhancements from the previous models. It helps me with all my day to day activities.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is great.
on June 29, 2026
Posted by: WandaKRJ68
[This review was collected as part of a promotion.] I upgraded to this phone because of the Samsung name. The Galaxy AI featured really helps me when I am looking for information on a future purchase. The battery holds a charge and gets me through a busy day. The picture quality is first rate. I feel lost when I don't have my phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is fast and reliable
on June 29, 2026
Posted by: Johnbh
[This review was collected as part of a promotion.] With the new 8.5 software update the AI. IS really something and the phone is faster quicker than before
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Hit the nail right on the head...
on June 29, 2026
Posted by: ProfessionalUser4Sure
[This review was collected as part of a promotion.] I hit the nail right on the head when I bought my S25 ultra. I use it as a small tablet similar to an iPad pro but also as a phone. I use AI like perplexity and comet browser. I use those two forms of AI to look info up for work as well as personal. I also use bixby and Gemini for looking up all sorts of info. It's faster than looking in regular search engines, then sort out what I need. Has been a great choice in devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Doesnt work
on June 29, 2026
Posted by: Kindsay
[This review was collected as part of a promotion.] I cant list all of it theres lots of things wrong with my phone it will have to go through a diagnoses I know it freezes its not loud enough for me I know that the phone only has one speaker when I researched it it told me that it has two speakers and maybe there is other things wrong with the phone I just cant list it all
Value
1
Response from Samsung USBy R&R Team, July 2, 2026
Hello Kindsay, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not meeting your expectations or operating as intended. We have provided links to troubleshooting guides to help you with the freezing and audio quality you mention experiencing. We have also provided a link to the Samsung Support Team to assist you with any additional matters you may be experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US