Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(22,300 Reviews)
Rating breakdown 22,300 reviews
5 Stars
19,129
4 Stars
2,436
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,126 out of
1,308)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
1
Frustrating experience with S25Ultra
on April 8, 2026
Posted by: Anonymous
very bad experience, malfunction Software, phone Suddenly got restarted and lost all data, no keyboard interface popup to put old password and further forward activation to use the phone, only option to factory reset and wiped all data, very frustrating for a brand new flag ship $1400 phone, no co-operation samsung rather than ignore the issue
Response from Samsung USBy R&R Team, April 8, 2026
Hello Mohammad Hasan, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is when your device is not operating as intended. If this experience is continuing with your device currently, we have provided a link to the Samsung Support Team to review any and all options available to you for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Camera Phone and Galaxy AI
on April 8, 2026
Posted by: BigWill
[This review was collected as part of a promotion.] Samsung Galaxy Ultra the best camera phone on the market, photo are superb, addition to Galaxy AI, Picture quality and Enhance images utilizing AI technology make this phone the best in the market
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Galaxy
on April 8, 2026
Posted by: Fineprint101
[This review was collected as part of a promotion.] For starters, the Galaxy Ai makes life so much easier. It helps your keep track of your day to day routines and to do.
The s25 ultra just has the perfect feel especially when you're gaming (I'm not professional but I'm good enough) I don't have to worry about my hands cramping cause the phone is big enough to fit my average hands.
I also like the whole one UI setup and the morden look in the software. I'm just intrigued to see what the future holds with software updates and technology upgrades.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Too Expensive
on April 8, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The internal speaker is not great. The price is ridiculous. Galaxy AI is a little buggy. It doesn't always come up with the correct outcome desired.
Value
3
Response from Samsung USBy R&R Team, April 8, 2026
Hi BeachBum, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the speaker of your device. We have also provided a link to the Samsung Support Team for your convenience to assist you with the features of Galaxy AI you feel are not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Phone is great
on April 8, 2026
Posted by: Ravenwings
[This review was collected as part of a promotion.] Use my phone for everything 😍. Gaming, streaming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra very good
on April 8, 2026
Posted by: Avrez0
[This review was collected as part of a promotion.] Very good 3d mark test. And a good score on geekbench and antutu to plsy my gamrs
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast super pretty feels great awesome resolution.
on April 8, 2026
Posted by: Jess8791
[This review was collected as part of a promotion.] I use it for everyday use making nd receiving calls, connecting with friends and family via text messages, video calls pictures and tik tok.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is excellent
on April 8, 2026
Posted by: Jeffluvs2fish
[This review was collected as part of a promotion.] I love my new S25 Ultra as it helps me with everyday life and hands-free technology. AI userability is great too as I can search in snap for anything I need help with. I also like creating the emojis and having the ability to quick respond to people while doing my food delivery services.
Value
5
Written by a customer while visiting Samsung US