Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(30,567 Reviews)
Rating breakdown 30,567 reviews
5 Stars
26,165
4 Stars
3,457
3 Stars
589
2 Stars
169
1 Star
187
86%of customers recommend this product.
(
1,138 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Posted by: Donnie
from Spring Hill, FL
Expertise:Intermediate
Verified Purchase:Yes
I really wish I hadn't traded my S24 Ultra for this phone. What a let down. Issues with the SPen....problems with earbuds. What a disappointment.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, June 11, 2025
Hi Donnie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device and accessories are to you and seeking specific functionality. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also provided links to the full device manual to highlight the hand gestures and voice commands that can be used with your device, and the Samsung Support Team to offer one on one guidance. We have also provided a link to an article to help you with the Bluetooth connection of your device. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Easy set up
on June 10, 2025
Posted by: Dahlia
[This review was collected as part of a promotion.] I'm excited for Samsung AI! It truly makes tasks easier, saving time. I know I'm not using it to its full potential, yet.
This phone was super easy to set up and transfer everything from my Galaxy 22!
The camera is awesome! Got an excellent picture of tonight's Strawberry Moon 🌙
This phone was super easy to set up and transfer everything from my Galaxy 22!
The camera is awesome! Got an excellent picture of tonight's Strawberry Moon 🌙
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features, and the meta ai is out amazing
on June 10, 2025
Posted by: Purpleraindrops317
[This review was collected as part of a promotion.] Has great features, and the galaxy ai is out of this world. Best phone on the market.
Value
5
Written by a customer while visiting Samsung US
Posted by: Andre
Verified Purchase:Yes
Awesome phone! Very responsive. I would recommend 100%
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Matt M
from Reno, NV
Expertise:Expert
Verified Purchase:Yes
Personally I love having the flat screen back, Curved edges were the bane of my enjoyment with how finicky they got with screen protectors. Internally this thing's a beast, way more snappier and responsive than my previous S22 Ultra.
Great phone if you're able to get in when a good trade-in offer is up, otherwise I'd wait until news about the S26 Ultra drops to see if that offers anything substantially further than what the S25 has to offer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S25 galaxy has awesome features
on June 10, 2025
Posted by: Emanon
[This review was collected as part of a promotion.] Galaxy AI is awesome... extremely easy to use. Phone synced with old phone easily.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best flagship phones I've ever had
on June 10, 2025
Posted by: LovestheS25
[This review was collected as part of a promotion.] The Samsung S25 ultra is by far the best and most powerful phone I've ever had the privilege of owning. From the intelligent Galaxy Ai tools to the included Spen this phone never stops delivering! My favorite thing about this phone is the AI translation. I work for a university that had a lot of international students and this phone has been a real life saver when it comes to communication. The battery lasts all day and the speakers sound amazing! The cameras are top notch with the AI image editing is a breeze.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone for productivity
on June 10, 2025
Posted by: Sachatoasted
[This review was collected as part of a promotion.] I'd like to start by mentioning that I do not use this phone as my main phone, but as a separate device for schoolwork and drawing. It is my first time ever having a phone with an s pen and the experience has been fantastic, from the ease of use to the practicality of it (note taking without unlocking the phone, for example) this phone went above and beyond my expectations.
Value
5
Written by a customer while visiting Samsung US