Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(22,317 Reviews)
Rating breakdown 22,317 reviews
5 Stars
19,145
4 Stars
2,437
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
My S25 Ultra
on April 1, 2026
Posted by: Philip
[This review was collected as part of a promotion.] I love my phone. My Galaxy S 25 Ultra is the best!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone never gives me any technical problem
on April 1, 2026
Posted by: Sweetpea87
[This review was collected as part of a promotion.] I love my phone it never gives me any problems the battery lasts for days it has a pen and the coloring book the camera is magnificent and it has tons and tons of storage
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the features
on April 1, 2026
Posted by: Ballentines
[This review was collected as part of a promotion.] I love the features of the the phone like the full picture views the camera lens have and the AI feature is a great help with navigating the phone and other apps and information.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
MISS MY NOTE 9
on April 1, 2026
Posted by: TangoWhisky
[This review was collected as part of a promotion.] Traded in for a 2018 Note 9 and have regretted it since day one. The lack of the older, simpler features is incredibly frustrating—things like the notification light, and placing the S Pen on the left side when approximately 90% of humans are right-handed.
Don’t even get me started on the downgraded S Pen design with all the added camera lenses—figure it out. The alarm won’t go off when the phone is powered off… yes, that used to be a thing. The battery level bubble is now difficult to read at certain times, and the app drawer only scrolls up and down with no option to switch back to side-to-side navigation when opened.
Overall, this feels like an absolute downgrade in every sense of the simple, user-friendly interface that used to make the Note 9 King of the Hill!!
Value
2
Response from Samsung USBy R&R Team, April 6, 2026
Hello TangoWhisky, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can come with a learning curve as you adjust to different features. We have provided a link to the complete manual for your device to help you with the updated features including edge lighting rather than notification lights you may be accustomed to, as well as the new features like Galaxy AI. We have also provided a link to an article to help you with the redesigned S Pen features available on your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone dose everything for me and I mean it!!!
on April 1, 2026
Posted by: slm420
[This review was collected as part of a promotion.] Without my phone my daily life is a struggle to get through and I can't maintain daily task or things that need to be done without so having it makes my life manageable
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Shawnee KS
Expertise:Intermediate
Verified Purchase:Yes
I use an insulin pump and use an app to manage my diabetes. The t-slim app disconnects several times a day.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful!
on April 1, 2026
Posted by: InkedLeather00
[This review was collected as part of a promotion.] This has been the best phone I have owned! I love the camera and note taking abilities. It has made my life so much easier!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the Best
on April 1, 2026
Posted by: Beanksy
[This review was collected as part of a promotion.] Over the years, I have used Samsung phones. S25 Ultra has been the best phone, either by quickness and the camera as well. The camera options are amazing as well as the outcome of my photos. All I can say is Thank You!
Value
5
Written by a customer while visiting Samsung US