Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(22,326 Reviews)
Rating breakdown 22,326 reviews
5 Stars
19,152
4 Stars
2,439
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Perfection in a Phone
on March 30, 2026
Posted by: Heavybob23
[This review was collected as part of a promotion.] This phone is a powerful as is it beautiful. Tons of storage, a crisp display and great connectivity. If you are looking for a stylish workhorse this phone is the device for you. Cameras are solid and the audio is amazing. If you are looking for a phone that fits any lifestyle this is the one for you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A solid addition too the Ultra Franchise.
on March 30, 2026
Posted by: A5troMoth
[This review was collected as part of a promotion.] The Galaxy S25 Ultra has proven too be just as powerful, if not more so, then it's prior models. The Battery lasts a full day even with draining software features added by it's user! Not only that, but I appreciate the color I chose, "Titanium Gray" has a subtle luxury that reminds me of the golden luxury casing of their older model, the Galaxy S6 Edge. On top of that, It's Galaxy AI has proven too be intuitive, collaborative and notably accurate partner. I've really appreciated the customization options and love the Voice "Vega".
While I haven't been inclined too use the S Pen compared too prior models, It still enables me too take on my pass time for digital sketching. Lastly, as a participant in the new Beta software, I can say I'm really appreciating the look and feel they are going for.
The only critiques I have:
• The design of the phone does it's job, but could be more remarkable. I do believe the added frames around the lenses were.. interesting.
• The simplified Pen still has it's purpose, but the lack of Bluetooth capabilities makes it feel far less spectacular. I'm also not sure if they adjusted the build materials for it, but it does feel less "quality" compared too older models.
• The further immigration of Google applications as it's default, while it can offer a more cohesive ecosystem, does not fully sell that ideal while also stripping previous beloved details. Ex: Google Messaging allows FAR less personalization options for Chat Boxes.
• The design of the phone does it's job, but could be more remarkable. I do believe the added frames around the lenses were.. interesting.
• The simplified Pen still has it's purpose, but the lack of Bluetooth capabilities makes it feel far less spectacular. I'm also not sure if they adjusted the build materials for it, but it does feel less "quality" compared too older models.
• The further immigration of Google applications as it's default, while it can offer a more cohesive ecosystem, does not fully sell that ideal while also stripping previous beloved details. Ex: Google Messaging allows FAR less personalization options for Chat Boxes.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Mobile office
on March 30, 2026
Posted by: WillieJ
[This review was collected as part of a promotion.] My phone works more than well for a mobile office, storage data, viewing and editing drawings,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is great I get compliments at concerts!
on March 30, 2026
Posted by: Vsqzluis
[This review was collected as part of a promotion.] I use my device in multiple ways mostly through pictures I deliver flowers and am constantly using my camera to take pictures of arrangement and I always get compliments on my cameras picture quality, ive also had people be amazed at concerts at how good the camera quality is when im recording a video and I get asked what kind of phone I have I love my phone I've had a Samsung Galaxy since 2013 I have a Samsung tab S and galaxy buds I love the Samsung eco system including the new galaxy AI and will always be loyal because im never disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever!
on March 30, 2026
Posted by: scholesking
[This review was collected as part of a promotion.] My Samsung Galaxy s25 ultra is the ultimate companion to daily life. Galaxy AI makes it easy to edit photos and also a daily assistant in making everything easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal phone.
on March 30, 2026
Posted by: Luvs2Read
[This review was collected as part of a promotion.] Phenomenal phone.
Thank you Samsung!
Enjoying my February purchase.
Thank you Samsung!
Enjoying my February purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better changes always come well.
on March 30, 2026
Posted by: Dantexco
[This review was collected as part of a promotion.] It is an excellent product previously had the s22 ultra but now I changed it to the s25 ultra and if you noticed the change regarding belocity battery duration weight, screen colors and resistance, it does not get very hot when used for a long time, the device responds very quickly and improved with if artificial intelligence your options go hand in hand with the user but when it helps a person who does not know another language well has tools that help you understand the other language, I am one of those who used the pen to take photos at a distance, but this time the pen came without that option.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Hoping the next one lives up to your name
on March 30, 2026
Posted by: Stardust
[This review was collected as part of a promotion.] I miss my galaxy S23 ultra honestly. I feel the S24 lags really bad. The S25 doesnt live up to the camera that it usually did. I can honestly say since the S23 the phone has been a disapointment. I have been an avid Samsung Galaxy customer since the 4th edition. The last two versions of the phone, if I am to be transparent because I am loyal, have actually had me consider looking into another android. We shall see the next version that is to follow. Fingers crossed
Value
2
Response from Samsung USBy R&R Team, April 6, 2026
Hi Stardust, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the camera features and settings available on your device to help you capture the best possible photos and videos with your device. We have also shared a olink to the complete manual for your device to help you with all of the features available on your device like Galaxy AI, and adjust the settings to align to your preferences. We have lastly, provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US