Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(22,327 Reviews)
Rating breakdown 22,327 reviews
5 Stars
19,153
4 Stars
2,439
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Love my s25 ultra
on March 30, 2026
Posted by: LifeBlifeing
[This review was collected as part of a promotion.] Samsung has the best products. I have had Samsung for years and have never disliked their phones. The S-pen is awesome also has a great camera and so many more features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Powerful Gaming Chip, Great AI, Better Cooling
on March 30, 2026
Posted by: TheOnlineEmporiumCo
[This review was collected as part of a promotion.] I have been very impressed with this device overall, especially the Galaxy AI features. The AI tools have been genuinely helpful in my daily life, particularly with organization, communication, and simplifying tasks. Post-stroke, having assistance has made a noticeable difference in how easily I can use my phone. Performance is strong across the board, including gaming. The chip handles demanding games with no problem, delivering smooth gameplay, fast load times, and consistent responsiveness. Multitasking is also quick and reliable. That said, one area that could be improved is thermal management. During extended use, especially with gaming, the device tends to get warm. A better cooling system would help maintain peak performance.
Overall, this is a powerful device, and the Galaxy AI features truly stand out as a meaningful upgrade.
Overall, this is a powerful device, and the Galaxy AI features truly stand out as a meaningful upgrade.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on March 30, 2026
Posted by: Yari21
[This review was collected as part of a promotion.] The features are great and the functionality is highly recommended. You can manage all the application easier.
To charge is faster and stay for long period of time without charging.
To charge is faster and stay for long period of time without charging.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, enjoy all the stuff it can do
on March 30, 2026
Posted by: Keeter
[This review was collected as part of a promotion.] Enjoy all the perks the phone can do, great pictures and so much, I dont know about it yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 30, 2026
Posted by: Jschenkel
[This review was collected as part of a promotion.] I love the S line of products been using them for many years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on March 30, 2026
Posted by: JenniDiane
[This review was collected as part of a promotion.] Galaxy S Series phones are the best and they keep improving! Great photos ans videos! Great battery life and speed for gaming!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bloatware
on March 30, 2026
Posted by: Dens24
[This review was collected as part of a promotion.] Too much bloatware and too many updates. Other than that the phone is okay.
Value
3
Response from Samsung USBy R&R Team, April 3, 2026
Hello Dens24, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how important your device is to you every day for a range of tasks. We have provided a link to the full manual for your device to help you best align the settings and features of your device to your usage preferences. We have also shared a link to an article to help you if you are experiencing pop-ups that are interrupting your usage on your device. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has great easy to use features
on March 30, 2026
Posted by: TNmama
[This review was collected as part of a promotion.] I love using my phone for many different things. I mainly use it for streaming videos, the video quality is great. I love using the Galaxy AI, it makes everyday life much easier.
Value
4
Written by a customer while visiting Samsung US