Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(22,327 Reviews)
Rating breakdown 22,327 reviews
5 Stars
19,153
4 Stars
2,439
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Superior Camera
on March 30, 2026
Posted by: Dennchappy
[This review was collected as part of a promotion.] Beautiful build quality.. I mostly use my S25 for surfing the web and taking photos.. Great camera!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality
on March 30, 2026
Posted by: Lovepics
[This review was collected as part of a promotion.] This phone has great quality, it takes great 4k videos, it takes great 4k pictures, and it has some good AI options if you choose to use them
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever.
on March 30, 2026
Posted by: Kauff0111
[This review was collected as part of a promotion.] This phone is awesome, once you go ultra you wont want anything else due to its amazing performance, Galaxy AI features, and that top tier picture quality.
I use my phone for literally everything, with the 25 ultra you dont have to use a computer ever again because it is literally a tiny computer. Its my camera, phone, gaming device, document maker, and much more.
The battery life is amazing, the phone doesn't over heat when gaming like other phones. Galaxy AI can live translate calls for you and do so many different things...it's the future phone and you're going to love it. This thing is gold to me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor battery life
on March 30, 2026
Posted by: Gmaof7
[This review was collected as part of a promotion.] At first the phone worked great. However within a couple of months, the battery started draining rapidly. I followed every step to reduce battery drain but nothing stopped it. Over the past few weeks no chargers are working properly and I have even had issues keeping the charger in the port. It often says slow charging or just stops charging all together. I have awakened to an almost dead phone on some mornings even though it has been connected all night. I am very disappointed. I have not been able to use Galaxy AI.
Value
2
Response from Samsung USBy R&R Team, April 3, 2026
Hello Gmaof7, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how important the charging and battery life of your device are to you usage every day, and overall enjoyment. We have provided links to troubleshooting guides to assist you with the charging and battery life of your device at your convenience. We have also shared links to the complete manual and Samsung Support Team to help you integrate Galaxy AI in to your usage, and offer additional assistance if you continue to experience the matters you mention with the battery. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera!
on March 30, 2026
Posted by: Keotravels
[This review was collected as part of a promotion.] The camera on this phone is amazing! Takes very detailed pictures and when you zoom in the quality remains. The videos taken by this phone is amazing! Especially in pro mode. Filming soccer games in 8k looks great when you're making content.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE my Samsung S25 Ultra!
on March 30, 2026
Posted by: CrazyShopper
[This review was collected as part of a promotion.] I've had my S25 for a few months now and I'm getting used to it. I'm playing with my Galaxy ai and learning how to use it. As always, the phone takes fabulous pictures!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra has a lot of exceptional features.
on March 30, 2026
Posted by: Munchie
[This review was collected as part of a promotion.] I use my phone for work and personal. Its got many great features,
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has excellent performance
on March 30, 2026
Posted by: Prince101
[This review was collected as part of a promotion.] I love the galaxy AI it is part of what makes my device stand out. This product is excellent in performance,when i am gaming its top notch,while i am streaming or watching videos the quality is perfect. The camera is spectacular especially the night mode
Value
5
Written by a customer while visiting Samsung US