Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(22,362 Reviews)
Rating breakdown 22,362 reviews
5 Stars
19,183
4 Stars
2,443
3 Stars
434
2 Stars
136
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
Great camera
on March 29, 2026
Posted by: GhostLeopard
[This review was collected as part of a promotion.] Everyone always praises how good the camera is on my phone. I use it for work, and it looks great
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Camera is no good
on March 29, 2026
Posted by: Massfrog
[This review was collected as part of a promotion.] Over all the phone is fine. But the camera is another issue. It won't stop shaking and making a clicking noise when taking photos.
Value
3
Response from Samsung USBy R&R Team, April 1, 2026
Hey there Massfrog, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided links to articles to help you troubleshoot the camera and get the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Ecellent fhone
on March 29, 2026
Posted by: Edcanas
[This review was collected as part of a promotion.] Fhone is great for high quality videos
My is 1tb is an amazing fhone
I love it
My is 1tb is an amazing fhone
I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the battery durability on my phone
on March 29, 2026
Posted by: Guache
[This review was collected as part of a promotion.] I like the battery durability as well as the AI assistant, love the videos capabilities and photo resolution.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast, pen, great camera, plug & play just as a pc
on March 29, 2026
Posted by: LoyalFan28
[This review was collected as part of a promotion.] Love Samsung products, TV, refrigerator, watche, stove, etc. Been a long time fan of it. Its longevity, advanced product design, quality and last but not least, its always generous promotion and incentives. LOOOOVE SAMSUNG!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent product but not a lot of innovation
on March 29, 2026
Posted by: jlsalskdl
[This review was collected as part of a promotion.] Solid phone entry but the difference between generations is disappearing. Not a lot of reason to upgrade.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the S-pen and how well it writes.
on March 29, 2026
Posted by: Berries27
[This review was collected as part of a promotion.] I am an artist and I use the S-pen to sketch beautiful illustrations. I also use it on photos when editing with precision and I use the gestures feature for convenience I never experienced prior to this device. I love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone!
on March 29, 2026
Posted by: JaxRabbitMom
[This review was collected as part of a promotion.] My first Galaxy was the Note 9 and I've been hooked since. I've had a few of the Note Series and then I tried the Flip 5 - to be honest I liked the phone but I missed there S Pen. So here I am with a 25 Ultra that I bought last year and I'm pleased as punch! The features blow me away and the Galaxy AI is pretty impressive. As an older woman I was skeptical but, I found myself turning to it more often than I thought I would.
I can say I am a true Galaxy fan, and if you keep making them I will always be a customer!
I can say I am a true Galaxy fan, and if you keep making them I will always be a customer!
Value
5
Written by a customer while visiting Samsung US