Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(20,128 Reviews)
Rating breakdown 20,128 reviews
5 Stars
17,271
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,275)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Posted by: Samsung S25 ultra
from San Diego
Expertise:Expert
Verified Purchase:Yes
I always have Samsung, thie time I received defected device, s pen doesn't get connected, Samsung account keep stopping, I didn't have time to return it and now I have to put some time to fix it, they don't have locations, they are through another party.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hey there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it is when you are not experiencing the full functionality of your device. We have provided links to an article to help you with the S Pen at your conveience. We have also shared a link to the Samsung Support Team to assist you with the Samsung account youmention, and any additional frustrations you may be experiencing with your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Nate
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Thus is my 1st time buying a true flagship phone like this, coming from a S21 it's a night and day difference. I use it on Mint and couldn't be happier.
There's nothing it can't do so far.
I'm having trouble getting Telegram is my only hiccup so far.
There's nothing it can't do so far.
I'm having trouble getting Telegram is my only hiccup so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Fred
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
The new features and long battery life are awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Starry
Verified Purchase:Yes
Great fir gaming on the go, and a great phone Will recommend
Written by a customer while visiting Samsung US
Posted by: Marija
from Sarasota
Expertise:Intermediate
Verified Purchase:Yes
The only downside, just like the 24 ultra, the pen falls out itself, don't not stay put and its easy to lose
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Chacahoula, Louisiana
Expertise:Intermediate
Verified Purchase:Yes
So glad I got the S25 Ultra. A very refined device.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Eugene
from Fl
Expertise:Intermediate
Verified Purchase:Yes
Good product, 1tb memory for k4 is perfect size...
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Cesar
Expertise:Expert
Verified Purchase:Yes
Great all around. The cameras are amazing and the phone is very fast.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 26, 2025
Hey Cesar, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the amazing speed and camera quality of your device. We have provided links to the complete manual and Samsung Support Team to help you maximize your experience, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US