Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(23,179 Reviews)
Rating breakdown 23,179 reviews
5 Stars
19,877
4 Stars
2,546
3 Stars
449
2 Stars
139
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
I've been using Samsung products for A long time
on December 5, 2025
Posted by: Robert72
[This review was collected as part of a promotion.] We been using Samsung products for A long time and find them to be very reliable with good user options and learning to work the new Ai assistant is Awsome and we like it . Yes i said we cause me and wifey use Samsung products watches and TV this is A Samsung House..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy S25 Ultra is a great phone
on December 5, 2025
Posted by: MelJ1978
[This review was collected as part of a promotion.] My phone is mainly used for my main use of communication with family and friends. I love the camera with the zooming capabilities. I have been able to take some good pictures at concerts and events for my niece's-nephew. I have been very impressed with the quality of pictures I've taken.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent, good performance and fluidity
on December 5, 2025
Posted by: Epsilon01
[This review was collected as part of a promotion.] With Galaxy AI, I can edit photos so that it suits my taste and I can ask questions and answers me in a simple way.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The AI capabilities are always improving
on December 5, 2025
Posted by: Gvnmyrs
[This review was collected as part of a promotion.] Galaxy AI has made my day to day life easier when it comes to researching certain topics, the fact it can seamlessly search many websites regarding a specific topic makes research and learning a lot more easier and functional
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device
on December 5, 2025
Posted by: PamMc2008
[This review was collected as part of a promotion.] My S25 Ultra checks all the boxes. Excellent connectivity, faster responses, awesome video and photo capture from a high tech camera with editing capabilities. Galaxy AI works great and helps streamline tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone confusing setup
on December 5, 2025
Posted by: Lambert316hope
[This review was collected as part of a promotion.] I have a samsung ultra 25 with AI. I still can't figure out the AI stuff. The phone is great but understanding how to use the features is difficult.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Problem with S pen
on December 5, 2025
Posted by: Grannyboy
[This review was collected as part of a promotion.] The S- Pen doesn't have the features to take pictures when it is in camera mode
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hi Grannyboy, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when you have a device that is not operating as expected with the accessories. We have provided a link to the complete manual for your device to help you with voice commands and hand gestures you can use with your camera. If you have a Galaxy Watch you can also use this device as a remote for the camera on your phone. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
It rocks!!!
on December 5, 2025
Posted by: A111111
[This review was collected as part of a promotion.] Great phone. Powerful, and plenty of storage. It hasn't given me issues
Value
5
Written by a customer while visiting Samsung US