Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(29,655 Reviews)
Rating breakdown 29,655 reviews
5 Stars
25,401
4 Stars
3,330
3 Stars
576
2 Stars
163
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3
Great but.....
on August 10, 2026
Posted by: Mah4283
[This review was collected as part of a promotion.] Why take away the best features
No bluetooth spen
Battery can be way better than this
Battery can be way better than this
Stop being scared after that s7 debacle u guys have come a long way
And pls pls work with google to make messages more like samsung messages was
It sucks by itself smh and all these dual apps need to go make a skin using google apps but make it more samsung and look better please
Value
3
Response from Samsung USBy R&R Team, August 12, 2026
Hey Mah4283, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when features you have used in the past have been changed or removed from your current device. We have provided a link to an article to help you with the redesigned S Pen features. We have also provided links to resources to help you maximize the battery life of your device. We have lastly, provided links to the complete manual to help you discover hand gestures and voice commands you can use with your device, as well as customize additional settings to your preferences. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy 25 ultra
on August 10, 2026
Posted by: CiciGalaxy
[This review was collected as part of a promotion.] I chose the 25 Ultra because of the stylus but the discontinued taking pictures with it. But its a great phone with a lot of features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone - Better than all others!
on August 10, 2026
Posted by: BfreeWV
[This review was collected as part of a promotion.] I absolutely love my Samsung Galaxy S25 Ultra. I chose to use it for everything, and every day. Calls, Texts, Games, Work, or just scrolling the web. It is an absolutely beautiful and impressive machine! The AI integration with the S-pen is otherworldly. So cool! Love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable phone
on August 10, 2026
Posted by: BigBrown
[This review was collected as part of a promotion.] I chose to purchase the S25 ultra after my S23 finally gave out on me. This phone has a reliable battery, plays all games very well, and is very fast
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I've never been dissatisfied with my Samsung phone
on August 10, 2026
Posted by: Jeffro
[This review was collected as part of a promotion.] I chose the s25 Ultra because of my great experience with the older ones I have gotten in the past. I have had great experiences with all of them and I'm a customer for life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great battery life
on August 10, 2026
Posted by: Bham251
[This review was collected as part of a promotion.] I chose this device cause unlike most phones that battery's loose there charge over time this thing after a year still last me around 2 days on one charge
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent quality and specs
on August 10, 2026
Posted by: BDSAM1
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra after comparing a few flagships, and it’s been a great decision. The design feels more refined than previous models—lighter in the hand with softer edges that make the big screen surprisingly comfortable to hold for long periods. It still has that solid, premium build quality.
The display is bright and vibrant, looking sharp whether I’m scrolling, watching videos, or using it outside. Performance is snappy for everyday tasks, multitasking, and the occasional game, with no lag that I’ve noticed. The camera setup is versatile and consistently delivers clean, detailed photos in different lighting, which is one of the things I appreciate most.
Battery life easily carries me through a full day of regular use, and the S Pen is still handy for quick notes and more precise work. Software support looks solid for the long run too. It’s not a cheap phone, but for a high-end Android device that just feels polished and reliable, I’m glad I chose it. Would recommend.
The display is bright and vibrant, looking sharp whether I’m scrolling, watching videos, or using it outside. Performance is snappy for everyday tasks, multitasking, and the occasional game, with no lag that I’ve noticed. The camera setup is versatile and consistently delivers clean, detailed photos in different lighting, which is one of the things I appreciate most.
Battery life easily carries me through a full day of regular use, and the S Pen is still handy for quick notes and more precise work. Software support looks solid for the long run too. It’s not a cheap phone, but for a high-end Android device that just feels polished and reliable, I’m glad I chose it. Would recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra
on August 10, 2026
Posted by: Danni1
[This review was collected as part of a promotion.] Im very impressed with my phone and I love the camera best one yet so far for me
Value
5
Written by a customer while visiting Samsung US