Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,827 Reviews)
Rating breakdown 27,827 reviews
5 Stars
23,907
4 Stars
3,090
3 Stars
523
2 Stars
147
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Great features
on June 20, 2025
Posted by: Abs25u
[This review was collected as part of a promotion.] Great product
Used for games and movies
And the AI just amazing
Used for games and movies
And the AI just amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast charging and charge hold features
on June 20, 2025
Posted by: Nabu988
[This review was collected as part of a promotion.] Great phone comparison of other kind. It is good for everyday use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Enhanced features especially AI
on June 20, 2025
Posted by: Iamgood
[This review was collected as part of a promotion.] Pros:
AI
Display
Processor
Cons:
Could have used bigger selfie camera sensor as in s22 ultra
AI
Display
Processor
Cons:
Could have used bigger selfie camera sensor as in s22 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible camera 10x zooming and fake moon zooming
on June 20, 2025
Posted by: Houssam1980
Terrible camera zoom like the s23 ultra I have. I tried the 10x zoom on the S25 ultra and its blurry, unclear and out of focus and it ruined many many videos I try to take. ... I dont recommend Samsung anymore specially that they bluff people about the moon zooming and it turned out its a disgusting software trick and not an actual zoom!! .... shame on you and remove these 3 cameras and keep one because the rest two are not functional!!
Response from Samsung USBy R&R Team, June 20, 2025
Hello Houssam1980, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the different features and settings of your new camera on your device. We have also provided a link to the Samsung Support Team if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the ease and AI
on June 20, 2025
Posted by: Angelah53
[This review was collected as part of a promotion.] This phone is top of the line. I use it daily for everything. I especially love the camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera review
on June 20, 2025
Posted by: Chrisfun69
[This review was collected as part of a promotion.] The camera is the best I've seen. I've tried a lot of phones
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A lot of features
on June 20, 2025
Posted by: Ccrisis
[This review was collected as part of a promotion.] The AI features are really good. It's fun to draw something and let ai make it more detailed, and the ability to translate helps out a lot at work. This phone is loaded with features, coming from the s23 to the s25 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy for Life
on June 19, 2025
Posted by: Beginnings65
[This review was collected as part of a promotion.] I really enjoying my Samsung Galaxy S25 Ultra! I am a long-time Galaxy and Note series user. The S25 Ultra has certainly impressed me with its Excellent Camera quality, Powerful Snapdragon 8 Elite performance and SamsungAI innovative features.
If it was not the issue with group text messages, Instead of 5 stars It would be 10 stars!
Value
5
Written by a customer while visiting Samsung US