Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Not a single complaint thus far.
on May 25, 2026
Posted by: AshOfHouseLala
[This review was collected as part of a promotion.] I love everything about this phone. The camera is phenomenal. Galaxy AI is very helpful and responds better than Google.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on May 25, 2026
Posted by: Jmilouise
[This review was collected as part of a promotion.] Love the AI a n d the phone quality and camera. Good messages.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Android Forever
on May 25, 2026
Posted by: DrLittle
[This review was collected as part of a promotion.] My Galaxy S25 Ultra has been better than expected to say the least. The Camera is 2nd to none and the Galaxy AI is super useful when looking to get quick responses to things I'm curious with. It compatible with a lot of different Apps, stores all passwords, edit pictures using AI functions and a whole lot more I'm still learning, and I've had the phone for over a year. Best phone ever!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to switch, truely an assistent
on May 25, 2026
Posted by: MightyIT
[This review was collected as part of a promotion.] I liked to hang onto my galaxy Notes for as long as possible dreading the data switches. 6 years with my note 10+ and the screen broke; useable but not safe. Shy of a month after purchasing the S25 Ultra, I wasn't halfway through thinning out my pictures, notes, files, videos, etc.; but had to pull the trigger now and switch phones.
I did and wow!!! Super fast and ev-er-y-thing changed over. It was like an upgraded clone.
Swapping phones in the past, I loathed having to reset my ring tones, wallpapers, icons and widgets... I remember, way in the past, having to reload apps, even! Yes, gas may have been under a dollar a gallon, then, and I walked both ways uphill to school.
I mean the entire swap was totally done.
I dabbled with my note 10+'s AI before, but this is amazing! It remembers past conversations and references them to enhance answers or suggestions. I'm a fan. After 9 years of college and Uni. I am still hardwired to research more. AI has greatly abbreviated the time spent.
My spreadsheets are so accessible. I still use DOS formulas but sometimes cheat and use the built ones.
Family, fiends & businesses all have their unique ringtones prioritizing their urgancies.
Organizing is so simple.
The S25 is truly an assistant.
Freed up time is used to read and I don't need a tablet to do so.
I'm not afraid to upgrade anymore, just need to thin pictures and files on the daily.
So, Samsung, what's next on the horizon?
I did and wow!!! Super fast and ev-er-y-thing changed over. It was like an upgraded clone.
Swapping phones in the past, I loathed having to reset my ring tones, wallpapers, icons and widgets... I remember, way in the past, having to reload apps, even! Yes, gas may have been under a dollar a gallon, then, and I walked both ways uphill to school.
I mean the entire swap was totally done.
I dabbled with my note 10+'s AI before, but this is amazing! It remembers past conversations and references them to enhance answers or suggestions. I'm a fan. After 9 years of college and Uni. I am still hardwired to research more. AI has greatly abbreviated the time spent.
My spreadsheets are so accessible. I still use DOS formulas but sometimes cheat and use the built ones.
Family, fiends & businesses all have their unique ringtones prioritizing their urgancies.
Organizing is so simple.
The S25 is truly an assistant.
Freed up time is used to read and I don't need a tablet to do so.
I'm not afraid to upgrade anymore, just need to thin pictures and files on the daily.
So, Samsung, what's next on the horizon?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 25, 2026
Posted by: Jae97je
[This review was collected as part of a promotion.] Its a great phone and I think everyone would agree
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on May 25, 2026
Posted by: TinmanNC
[This review was collected as part of a promotion.] I bought this phone for the camera specifically and have fallen in love with the spen and all the other features that enhance my efficiency and productivity.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra
on May 25, 2026
Posted by: S25ultrauser
[This review was collected as part of a promotion.] Overall the phone has been good. The battery over time has really lost capacity. But other than that the 25 ultra has been a great phone with not other issues. The galaxy AI has really been a great improvement to the lineup. It works great across all platforms
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
You don't want me to review this is promise
on May 25, 2026
Posted by: Willneverbuysamsungagain
[This review was collected as part of a promotion.] Just awful the lifespan of these devices. That's all I have to say. And that I hope you are ready to waste money
Value
1
Response from Samsung USBy R&R Team, June 1, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when your device is not operating as intended or expected. Without knowing what features are causing frustration during your usage, we have provided links to resources to help you discover the features of your device, align the settings to your preferences, and answer any questions or troubleshoot any frustrations you are having with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US