Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(28,309 Reviews)
Rating breakdown 28,309 reviews
5 Stars
24,279
4 Stars
3,146
3 Stars
542
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Awesome Phone
on July 10, 2025
Posted by: SFRigger69
[This review was collected as part of a promotion.] I recently upgraded to the S25 Ultra from my S22 Ultra, and it truly was an upgrade. Not knocking my S22, but it was 3 generations behind.
Everything runs smoother on my S25, and the screen is spectacular. I'm not a power user. I check email and socials throughout the day, text and make a few phone calls, sometimes snap photos if I see something that catches my eye, and watch a few videos. I've fiddled with Galaxy AI a little, and I'm sure the more I use it the better it'll be. The S-pen is great to jot down a few hand-written notes, or to make detailed edits to photos.
All that to be said, I'm loving my S25 Ultra and do not see myself leaving Samsung for any other phone manufacturer any time in the future. Samsung just does it better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Check out the new AI enhanced Galaxy s25 Ultra
on July 10, 2025
Posted by: JWALKER88
[This review was collected as part of a promotion.] First off, let me start by saying, "WOW!!!" This new Android is what's up! The way AI is integrated with the new Galaxy S25 Ultra has got to be, hands down, one of the best features. It learns your rhythm to better suit the needs you'll have in everyday life, health and fitness, spending habits, and if you have a business, just let it do its thing. Soon, all the little things that, if forgotten about, can lead to big problems, well, you can let your mind be at ease because now it's like you actually have a virtual assistant that will learn how to better assist you. So, with that said, the new Galaxy S25 Ultra is where it's at. Check it out and see for yourself.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great little assistant. Everything in one pocket.
on July 10, 2025
Posted by: Gr8shape
[This review was collected as part of a promotion.] The Galaxy A.I capabilities are limitless. Smooth and user friendly interface with decent battery run time.
I learn a new feature almost every other day. The S-pen has always been a great feature, and I pray that Samsung never discontinues this feature on the Note series. All in all, a very handy little assistant to carry with you.
I learn a new feature almost every other day. The S-pen has always been a great feature, and I pray that Samsung never discontinues this feature on the Note series. All in all, a very handy little assistant to carry with you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
NO AIR COMMANDS!
on July 10, 2025
Posted by: Elvys
from Chicago IL
Expertise:Intermediate
No air commands!!! Ugh!! Everything was perfect until I found out the pen no longer has air commands. No more selfie stick!! I use to brag about that to all my friends. Everything else is AMAZING! BRING BACK AIR COMMANDS!!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The products is good me
on July 10, 2025
Posted by: vnydia1024
[This review was collected as part of a promotion.] The product is nice and I like that I want one. I hope get one
Value
5
Written by a customer while visiting Samsung US
Posted by: Max D
Verified Purchase:Yes
Easy to understand where is in Lyden quick and easy
Written by a customer while visiting Samsung US
Posted by: Mjay
from California
Expertise:Intermediate
Verified Purchase:Yes
Poor battery performance. Samsung need to step it up
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, July 11, 2025
Hi there Mjay, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We completely understand how important the lasting battery of your device is to you. The design of this device with the intelligent battery will adjust to your specific usage habits and adjust the consumption after a short period of usage. If this is not your experience, and you believe your device is not operating as intended, we have provided links to a few articles below to help you manually maximize the battery life. We have also shared a link to the Samsung Support Team to offer further assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Consistently Amazing
on July 10, 2025
Posted by: BeachyQueen25
[This review was collected as part of a promotion.] I absolutely love this line of devices. I think I have had every model since the beginning. You never think it can get better and then they come out with Galaxy AI. I love the live translation feature and being able to circle and find things. I am always discovering something else this phone is capable of. The battery life is also incredible.
Value
5
Written by a customer while visiting Samsung US