Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(28,309 Reviews)
Rating breakdown 28,309 reviews
5 Stars
24,279
4 Stars
3,146
3 Stars
542
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Galaxy s25 ultra has Great features
on July 11, 2025
Posted by: Jojo06
[This review was collected as part of a promotion.] My new s25 ultra has a great camera and battery life!. I love the design and the color I got! Its super fast too!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Money well spent
on July 11, 2025
Posted by: Pinkpunkvomit
[This review was collected as part of a promotion.] Everything about this phone is A++++++
From the camera to the galaxy AI no wonder this is conserided the best of the best.
From the camera to the galaxy AI no wonder this is conserided the best of the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's very good and fast compared to my 23. ultra.
on July 11, 2025
Posted by: Sasuke90
[This review was collected as part of a promotion.] It's very good and fast compared to my 23 ultra. I like the added storage space
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Need to improve the face unlock
on July 11, 2025
Posted by: Hawksea
[This review was collected as part of a promotion.] Enhancements are required for the facial recognition feature to improve its reliability. Furthermore, the implementation of a text selection and copy function within images and text is recommended. Finally, optimizing the charging speed to reduce charging duration is advised.
Value
3
Response from Samsung USBy R&R Team, July 11, 2025
Hi there Hawksea, we appreciate you providing your feedback on your Samsung Galaxy S25 Ultra. We completely understand there are features you would like to see in new models going forward, and we appreciate you sharing those with us as we strive for experiences our customers crave. WE would love to help you maximize your experience, and have provided a link to an article about facial recognition usage. We have also shared a link to an article to help you with the optimal charger for the fastest charging speed on your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Josh
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
Love it! Battery is awesome everything about it is awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is Amazing
on July 11, 2025
Posted by: Sanman
[This review was collected as part of a promotion.] The S25 Ultra is an amazing device. It has great performance and battery life and takes amazing pictures. I highly recommend this device to everyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its fast light and powerful!
on July 11, 2025
Posted by: Gingerslabs
[This review was collected as part of a promotion.] This thing packs a punch from the camera battery to the screen. It has all the gift buildings you could ever need and more.
I love how it flawlessly, incorporates the Galaxy AI and helps with little things I didn't know I wanted help with.
I love how it flawlessly, incorporates the Galaxy AI and helps with little things I didn't know I wanted help with.
Value
5
Written by a customer while visiting Samsung US
Posted by: Ash4797
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
I actually wish I could return this one and go back to the S24 that I had before. This phone was expensive and feels like it was actually a downgrade. The S pen lost its Bluetooth capability and it doesn't work on half of the screen. Therefore, the S pen feature is actually useless. Also, this phone absolutely doesn't connect to android car play and has soo many issues with connecting to anything Bluetooth whatsoever. I have to re connect every single time I get into my car (very annoying and frustrating), any speaker or headphones i try to connect with show up in the list but refuse to connect. I have to unpair and pair them multiple times before it will work. Other than that, I havent really seen many differences
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 11, 2025
Hey Ash4797, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not meeting your expectations, and we would love to help you resolve your frustrations. We have provided links to an article to help you with the redesigned S Pen features, and another to help where the accessory is not being recognized. We have also shared a link to an article to help you with the Bluetooth connection of your device. Lastly, we have provided a link to the Samsung Support Team if these experiences continue, and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US