Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(28,315 Reviews)
Rating breakdown 28,315 reviews
5 Stars
24,283
4 Stars
3,147
3 Stars
543
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Wonderful experience right out of the box
on July 23, 2025
Posted by: JayStayGalaxy
[This review was collected as part of a promotion.] This phone stands on its own as a machine of excellent usability and future proof technology. The Galaxy AI features like call monitoring, transcripts, and search have all functioned flawlessly for me. Would absolutely suggest to anyone they upgrade to this phone, even if you're coming from IOS.
Value
5
Written by a customer while visiting Samsung US
Posted by: Amber
Verified Purchase:Yes
This is the first time I have ever bought a flagship phone with the S25 Ultra. I had an S21 plus that lasted forever, but it was time to upgrade. This phone is fabulous.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on July 23, 2025
Posted by: Katarata
[This review was collected as part of a promotion.] I love the camera! I use it all the time. So far I love everything about this phone. Only complaint would be...that i wish they made a smaller version of the the ultra so it would fit in my pockets
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camara & picture quality is excellent.
on July 23, 2025
Posted by: Hans87
[This review was collected as part of a promotion.] The camera and the Galaxy s25 is really great. All the pictures that I've been taking so far since I bought it are excellent, even if the picture is off by some reason in regards to colors at the full settings into changing the filter of the pictures are great too. Plus the latest update with AI allowing you to erase part of the picture and mean notifications it's really top notch. Any new phones that we always be Samsung they always doing a great job and they care about their quality products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone. Minor incremental update
on July 23, 2025
Posted by: aptapa
[This review was collected as part of a promotion.] Wish it had faster charging and bigger battery. The anti reflective coating is great. BUT not worth the upgrade if you have a 23/24u.
Galaxy AI - now brief was useless, I turned it off. I know what temprature it is outside. Samsung needs to work on it to actually make it usable. The only gen ai feature I use is object remove from photos.
Galaxy AI - now brief was useless, I turned it off. I know what temprature it is outside. Samsung needs to work on it to actually make it usable. The only gen ai feature I use is object remove from photos.
Value
4
Response from Samsung USBy R&R Team, July 24, 2025
Hi there Aptapa, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We would love to help you maximize your experience with your device, and best align the settings to your preferences. We have provided a link to an article to help you maximize the charging speed of your device. We have also shared a link to a video to help you customize the Now Brief feature to provide the information you find useful for start your day. We have lastly provided a link to the complete manual for your device to help you with additional features, and settings. Lastly, we have provided a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Create a personalized content snapshot with Now Brief on Samsung Galaxy S25
https://www.youtube.com/watch?v=rQwYmDTxaFo
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Create a personalized content snapshot with Now Brief on Samsung Galaxy S25
https://www.youtube.com/watch?v=rQwYmDTxaFo
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Rt28
from Chicago, Illinois
Expertise:Expert
Verified Purchase:Yes
The phone is a great improvement in design and camera. The software is absolutely reworked and smooth as butter. Overall not much to say about this phone other than it’s top of the line flagship with an amazing camera, design and software.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the canera!
on July 23, 2025
Posted by: Skipper
[This review was collected as part of a promotion.] Love the camera! The size, speed and camera on this phone are great!
Value
4
Response from Samsung USBy R&R Team, July 23, 2025
Hey Skipper, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the amazing camera of your new device. We have provided alink to the full device manual to assist you in discovering the features of Galaxy AI that can help you edit your photos and videos like never before. We have also provided a link to the Samsung Support Team to offer their expertise if you ever have questions. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is made for a tech savy person
on July 23, 2025
Posted by: Princess
[This review was collected as part of a promotion.] Galaxy S25 Ultra: Built for the Tech-Savvy
The Galaxy S25 Ultra is a powerhouse designed for tech enthusiasts. It features the Snapdragon 8 Elite chip and is packed with AI-driven tools, making it perfect for those who love pushing their device to the limit.
With Gemini AI built-in, you can perform cross-app tasks with a single voice prompt, get real-time assistance through your camera, and even summarize YouTube videos or documents instantly. It works seamlessly with Google apps and Samsung Notes, letting you schedule, compose, and manage tasks effortlessly.
The phone also includes Galaxy AI features like:
Live Translate & Call Transcript (20+ languages)
AI Text & Writing Tools across any app
Generative Photo Editing and Sketch-to-Image
AI-enhanced Search and ProScaler for image upscaling
Audio Eraser to clean up video sound
It comes with 7 years of software updates, Knox Vault security, and on-device AI processing to protect your data.
For anyone who wants an intelligent phone that works like a personal assistant, the S25 Ultra is the ultimate smart companion.
Value
5
Written by a customer while visiting Samsung US