Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Ill NEVER use another phone!
on May 26, 2026
Posted by: CassieTheUnicorn
[This review was collected as part of a promotion.] Galaxy AI is AMAZING! I really love that feature. Between Gaming, work, schooling, et, it runs super FAST, never lags, & its always on point when youre working. I watch a ton of movies, videos, short films, etc, & it never let's me down. I really love this phone. It truly is the BEST phone on the market! Especially the camera specs, BEST ON THE MARKET! I cant WAIT to get the S26 ultra, because I know how amazing it will be. The first thing I look for in a phone, is the camera specs, & i will never use another phone, other than a Samsung Galaxy! I couldnt be happier with my purchase! Thank You Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on May 26, 2026
Posted by: XoAlyciaxo
[This review was collected as part of a promotion.] My favorite features are the Galaxy AI features. Technology has advanced so much and i love what I can do from the palm of my hand. I love the search Galaxy AI options that help you find anything you circle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Camera and battery life
on May 26, 2026
Posted by: Honest
[This review was collected as part of a promotion.] This device has great camera and battery life. Pictures are coming HD either beautiful color pallets. Highly recommended
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 26, 2026
Posted by: Amazed
[This review was collected as part of a promotion.] Couldn't ask for a more reliable, durable phone. Between work and personal this is the best phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on May 26, 2026
Posted by: XoAlyciaxo
[This review was collected as part of a promotion.] My favorite features are the Galaxy AI features. Technology has advanced so much and i love what I can do from the palm of my hand. I love the search Galaxy AI options that help you find anything you circle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on May 26, 2026
Posted by: XoAlyciaxo
[This review was collected as part of a promotion.] My favorite features are the Galaxy AI features. Technology has advanced so much and i love what I can do from the palm of my hand. I love the search Galaxy AI options that help you find anything you circle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's okay but needs work and more storage soace
on May 26, 2026
Posted by: Rambos262
[This review was collected as part of a promotion.] Still needs a lot of work to be able to hold better information and keeping it private and way more storage
Value
3
Response from Samsung USBy R&R Team, June 2, 2026
Hey Rambos262, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your phone is to you every day, and we would be more than happy to help you have the best possible experience with your device. We have provided links to the complete manual and the Samsung Support Team to assist you with the full exploration and alignment of your device, as well as storage expansion if you are in need of additional capacity. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
bluetooth sPen missing
on May 26, 2026
Posted by: StefanoM
[This review was collected as part of a promotion.] Galaxy AI is fine but it's unacceptable that the sPen lost the bluetooth.
Value
3
Response from Samsung USBy R&R Team, June 2, 2026
Hey there StefanoM, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when features you have used in the past have been changed on your new device. We have provided a link to an article to help you with the redesigned features of your S Pen. We have also provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US