Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(29,637 Reviews)
Rating breakdown 29,637 reviews
5 Stars
25,384
4 Stars
3,330
3 Stars
575
2 Stars
163
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3
Too much ai bloat, lack luster camera. Nice screen
on September 15, 2026
Posted by: Anonymous
After a year of ownership I'm over this phone. I REALLY wanted to like it. Unfortunately over the years I've been slowly watching samsung products get worse. My S8 was amazing, note3 amazing, s20 was good and s23Ultra was good. This phone has dropped in camera quality. Night shots are horrendous compared to the 23ultra. The s pen is worse than before with less functionality. To top it off, Samsung US models are fully locked down and are just consumer grade tech now. I was hoping there would be a change to allow for customization but doesnt look likely anymore. Whats the point of top shelf hardware when its hamstrung. I'm so sick of Ai.
Response from Samsung USBy R&R Team, September 16, 2026
Hello Moving on, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the camera settings and features to help you capture the best possible photos and videos regardless of the environment. We have also shared a link to an article to help you with the redesigned S Pen features available to you. Lastly, we have provided links to the full manual and the Samsung Support Team to help you customize your device, disable any features you are not interested in or finding useful, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Galaxy Ultra Yet
on September 15, 2026
Posted by: Rockvillian
[This review was collected as part of a promotion.] I’ve been very impressed with my Galaxy S25 Ultra. I use it every day for work, social media, streaming, taking photos and videos, and multitasking. The display is incredibly sharp and smooth, and the phone feels fast even when I have several apps open at the same time.
One of my favorite features is the camera system. The photos have excellent detail, and the zoom is especially useful when taking pictures from a distance. I also really like the S Pen for quick notes and precise editing.
Battery life has been reliable for my daily use, and the overall performance makes the phone feel like a true premium device. The large screen is great for watching videos, browsing, and getting work done without needing to switch to a computer as often. Overall, I’m very happy with the S25 Ultra and would recommend it to anyone looking for a powerful Android phone.
One of my favorite features is the camera system. The photos have excellent detail, and the zoom is especially useful when taking pictures from a distance. I also really like the S Pen for quick notes and precise editing.
Battery life has been reliable for my daily use, and the overall performance makes the phone feel like a true premium device. The large screen is great for watching videos, browsing, and getting work done without needing to switch to a computer as often. Overall, I’m very happy with the S25 Ultra and would recommend it to anyone looking for a powerful Android phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy s25 ultra
on September 15, 2026
Posted by: Jme918
[This review was collected as part of a promotion.] I chose this device because it takes good quality pictures. I never have a problem The colors in my photos, they always come out bright and I love how the sharpness defines whatever I am photographing, especially while using the zoom feature . I Also use the translation feature, its always helpful. And i love the large screen it makes it easy to see everything.this phone does so much more than than just what I mentioned . The galaxy s 25 ultra is just all in all a good choice I highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s25 ultra
on September 15, 2026
Posted by: BuickGuy2002
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra because it offers an impressive combination of performance, camera quality, battery capacity, durability, AI capabilities, a huge high-resolution display, and the versatility of the built-in S Pen. It is especially well suited for someone who wants a phone that can handle photography, gaming, productivity, entertainment, and everyday tasks at a very high level.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra25 top 3 phones
on September 14, 2026
Posted by: emmie84
[This review was collected as part of a promotion.] I choose the Ultra 25 because hands down better at everything. I use for work & self. what I like the most quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Favorite Device
on September 14, 2026
Posted by: Loves2Shop
[This review was collected as part of a promotion.] This is my favorite device that I chose for myself. Picture Perfect and sounding amazing. Did I forget to mention speed? Faster speeds for sure from downloads to uploads this phone has all you need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it.
on September 14, 2026
Posted by: JCelpeine30
[This review was collected as part of a promotion.] "Bro, this Galaxy S25 Ultra is on another level! The camera takes crazy good photos even at night effortlessly, and the AI tricks for editing photos and translating stuff on the fly are a total lifesaver. Honestly, I loved it—it’s totally worth it."
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone so far...
on September 14, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra because I wanted a powerful phone with a great camera and a lot of useful features. I use it for photography, gaming, watching movies, browsing, and creative work. AI features really make it easy. The camera quality is excellent! The S Pen is also very useful when I need it. I've been using this model for almost two years, and I’ve had no problems. I’m still discovering new features, but overall I’m very happy with my choice.
Value
5
Written by a customer while visiting Samsung US