Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,197 Reviews)
Rating breakdown 27,197 reviews
5 Stars
23,315
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
1
Samsung S25 sucks
on July 14, 2026
Posted by: S25no
I bought this phone for the cameras because they said it was great pictures! Well all I have had is problems with the cameras so since it was under a year old and under warranty if called Samsung they sent me to Batteries plus in kennewick they don't know how to fix phone at all worst place to go , long story short my phone never got fix in 4 months of back and forth I call Samsung explained what had been going on they said they where going to escalate the problem to the high ups because by this time my warranty had expired, so I had a phone with no working camera and Samsung said that there was nothing they could do so I had warranty through my cell phone plan I had to pay 275. To get a working phone . I would cation you to Avoid Samsung products its not worth the headaches I will be getting rid of everything I own thats Samsung! And there Customers Service Center is lacking big time
Response from Samsung USBy R&R Team, July 15, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations or operating as intended. We have provided links to resources to help you with different camera settings and features, troubleshooting blurry photos and videos, and working with the camera app not functioning as intended. We have also provided a link to the Samsung Support Team to assist you further if youw ould like to discuss this matter. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love my samsung galaxy S25 Ultra
on July 13, 2026
Posted by: LovingFather26
[This review was collected as part of a promotion.] I love how i can gane on it thats all I do and the graphics are phenomenal
Value
5
Response from Samsung USBy R&R Team, July 14, 2026
Hey LovingFather26, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how happy you are with the usage of your device for your gaming, and that the display is so pleasing to look at during those activities. We have provided a link to the complete manual to help you with the additional capabilities and settings available on your device. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Rock-Solid
on July 13, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Samsung absolutely killed it with the S25 Ultra. It keeps the incredible camera power and massive screen from before, but the new rounded edges mean it finally feels comfortable in your hand. It’s blazing fast Galaxy AI features, the battery is rock-solid, and the cameras are phenomenal. Easily the best phone on the market right now.
Value
5
Response from Samsung USBy R&R Team, July 14, 2026
Hi there AnthonyGarcia, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving your device, and that it has such an amazing camera for capturing amazing photos and videos. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Love it so much
on July 13, 2026
Posted by: ArmyLightStick
[This review was collected as part of a promotion.] My parents have this phone and I tend to use it. I used it to take pictures and videos at a BTS' members concert and WOW. It looked like I was right there on stage with them. I'm not a fan of generative ai so I don't have anything to say about Galaxy ai.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It is exactly what I look for but with some flaws
on July 13, 2026
Posted by: Polar0012
[This review was collected as part of a promotion.] First let me start with all the amazing features it has, the camera is so good, I love the camera all the colors at the moment of capture an image the possibility of having a good shot of the moon and even the stars, I love that. Second of all is the performance,although is not perfect, it accomplishes very good on a daily basis all it's tasks.
I also love the 120hz display, it makes me feel that is a premium product worth the price.
Galaxy AI is the best AI I have tried compared to other competitor phones. It just works so smooth, fast, and precise at a superior level compared to any other devices, and partnered with Google Gemini, they make the best out of this device whenever I need to find something in the screen, or translate at text in a different language, or even just ask for anything in general, is a life changer.
I also love the personalization on the homescreen, I can put all the apps and widgets anywhere I want, even in the lock screen.
I would love to keep saying good things but as I mentioned in the title, there are some flaws.
Battery life. I really wish the battery would last longer, specially after a year of using the phone every day, I can tell that now it drains faster compared to the firsts days.
Another thing that I did not like much is when I tried my phone for gaming, it heats up quickly and does not give me the performance I would like for a premium product like this.
For last the glitches on apps like YouTube or Instagram. I can't open apps sometimes
I also love the 120hz display, it makes me feel that is a premium product worth the price.
Galaxy AI is the best AI I have tried compared to other competitor phones. It just works so smooth, fast, and precise at a superior level compared to any other devices, and partnered with Google Gemini, they make the best out of this device whenever I need to find something in the screen, or translate at text in a different language, or even just ask for anything in general, is a life changer.
I also love the personalization on the homescreen, I can put all the apps and widgets anywhere I want, even in the lock screen.
I would love to keep saying good things but as I mentioned in the title, there are some flaws.
Battery life. I really wish the battery would last longer, specially after a year of using the phone every day, I can tell that now it drains faster compared to the firsts days.
Another thing that I did not like much is when I tried my phone for gaming, it heats up quickly and does not give me the performance I would like for a premium product like this.
For last the glitches on apps like YouTube or Instagram. I can't open apps sometimes
Value
4
Response from Samsung USBy R&R Team, July 16, 2026
Hi there Polar0012, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are finding features you enjoy using every day. We have provided links to articles to help you maximize the battery life of your device and troubleshoot the apps that are not functioning as intended. We have also provided a link to the Samsung Support Team to assist you further if you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 13, 2026
Posted by: brosn76
[This review was collected as part of a promotion.] Great for daily use. Specs are great. It's snappy and has plenty of space. Wish for SD card slot.
Value
5
Response from Samsung USBy R&R Team, July 16, 2026
Hi Brosn76, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear you are happy with your device, and finding so many amazing ways to use this device every day. We have provided a link to the Samsung Support Team to assist you if you are in need of storage expansion during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Ever the Same...Better Every Day!
on July 13, 2026
Posted by: JayRyan
from Central Indiana
Expertise:Intermediate
I've never been brand biased like alotta people get about their phones especially... but when I think about it, I SHOULD BE!
My Galaxies have ALWAYS held up well beyond the annual model upgrades--I believe my very first was a S5, but I never genuinely felt as if I was hanging on to an obsolete or inferior product. Just like my S25Ultra still impresses me: never failing to improve in all aspects to the point it's as if im barely still only beginning to know my own best friend! But the advertisers r already telling me it's that time again whenever im ready LOL
My Galaxies have ALWAYS held up well beyond the annual model upgrades--I believe my very first was a S5, but I never genuinely felt as if I was hanging on to an obsolete or inferior product. Just like my S25Ultra still impresses me: never failing to improve in all aspects to the point it's as if im barely still only beginning to know my own best friend! But the advertisers r already telling me it's that time again whenever im ready LOL
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, July 16, 2026
Hi JayRyan, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving your device, that it has held up so well during your usage, and that it feels like there is always something new to discover. We have provided a link to the complete manual to help you with the exploration of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love my s25 ultra!
on July 11, 2026
Posted by: KATASTR0PHIC
[This review was collected as part of a promotion.] I love my S25 ultra ! The cameras are just amazing and the screen definition is just as amazing. I have always been a huge Samsung fan. From there devices to refrigerators ! I am always using Galaxy AI. It is so helpful in everything from daily use to all my projects. Thank you Samsung!
Value
5
Response from Samsung USBy R&R Team, July 16, 2026
Hi there KATASTR0PHIC, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you love your new device, and that you are finding the display to be beautiful, and that you are finding so many uses for Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US