Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(20,130 Reviews)
Open Ratings Snapshot
Rating breakdown 20,130 reviews
5 Stars
17,274
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,100 out of 1,275
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4 out of 5
4
Android for life
on January 13, 2026
Posted by: that_one
from Florida, Florida
Verified Purchase:Yes
Love my phone. Not liking the the fact that it gets hot. Only thing I don't like.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hey That_one, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the usage of your device. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you if this experience continues, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect Phone
on January 14, 2026
Posted by: Salman
Verified Purchase:Yes
it's really perfect phone for everyday and digital content creator ,, amazing results thanks Galaxy
Response from Samsung USBy R&R Team, January 15, 2026
Hey Salman, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how perfect you are finding this device for your needs and content creation every day. We have provided a link to the Samsung Support Team to assist you if you have any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ultra satisfied
on January 17, 2026
Posted by: K Dub
Expertise:Intermediate
Verified Purchase:Yes
Upgrades since my S22 Ultra are impressive- flat anti reflective screen, brighter, better AI, WiFi7, etc. I just wish when phones were mirrored that most of my accounts kept the log in info also (could do multi step verification if that is the concern). Great price and value.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey there K Dub, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how impressive you are finding this device, and that you are finding it a great upgrade from your previous device. We have provided links to the full manual for your device, and to the Samsung Support Team to help you best align the settings to your preferences including the security. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
SandieCannons
on January 24, 2026
Posted by: meemee
help me secure my account I i need help with fun protection
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fast enough to use battery protection
on January 26, 2026
Posted by: Anonymous
from California
Expertise:Expert
Verified Purchase:Yes
It's faster with battery protection turned on than my S24 was with no battery protection activated.
Response from Samsung USBy R&R Team, January 27, 2026
Hey there JayDubya, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device faster and longer lasting with the battery than your previous device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Works great and is cute, too
on February 6, 2026
Posted by: The candy lady
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
Works perfectly and I was able to get a cute pink that they don't have readily available in the stores. Love the phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 10, 2026
Hi The candy lady, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device to work so perfectly for your needs, and that it is cute to look at every day. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible
on February 11, 2026
Posted by: Lish
from Des Moines, IA
Expertise:Expert
Verified Purchase:Yes
The camera is horrible. The battery life is even worse. It was slow and lagged!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 11, 2026
Hey Lish, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not meeting your expectations in functionality. We have provided links to articles to help you with the different camera features of your device for the best possible photos and videos, and to help you maximize the battery life of your device. We have also shared a link to the Samsung Support to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Flop
on February 10, 2025
Posted by: Mmarch
from Washington
Expertise:Intermediate
I purchased this on pre order. I'll be returning this phone immediately. The phone has extreme overheating issues during charging. It's even overheating not charging or running any background apps while sitting on my couch. The battery also dies ridiculously fast. I'm disappointed because the phone is so expensive but also because I love the design of this phone. I absolutely love the swap back to a flat screen and edges. Hand feel is great. Ive had one of every new Samsung with the exception of 2 since my original s4 and I've never returned one or even been disappointed. Very sad.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 11, 2025
Hey there Mmarch, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as expected or intended. We have provided a link to a troubleshooting guide to help you with the temperature of your device below. We have also shared a link to the Samsung Support Team to offer additional assistance and review options with you if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
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