Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(30,416 Reviews)
Rating breakdown 30,416 reviews
5 Stars
26,037
4 Stars
3,436
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Device allows users to capture stunning photos
on October 8, 2025
Posted by: Sonetde
[This review was collected as part of a promotion.] It is impressive how the device incorporates a high-resolution camera system. This allows users to capture stunning photos and videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The new standard for Galaxy
on October 8, 2025
Posted by: GizmoOfJesus
[This review was collected as part of a promotion.] When I started with Galaxy it was the note 9 and I continue to see the ultra series show the same time and effort it took to get Galaxy to where it is today. The 25 Ultra is fast, smart and just an all around next generation standard for the line of phones to come.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful upgrade
on October 8, 2025
Posted by: Butters2140
[This review was collected as part of a promotion.] Typical Samsung powerhouse with the addition of AI making tasks much more interactive. From call assist to note assist to draw assist, you have the virtues of technology in your hands. Imo, they should have kept the Bluetooth on the S pen but otherwise, definitely worth the upgrade from the S22 ultra. If you're in the eco system, it's a no brainer
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Stellar times
on October 8, 2025
Posted by: Willybilly
[This review was collected as part of a promotion.] The new galaxy ai system is ahuge help with researching things on the web.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A total gem
on October 8, 2025
Posted by: PORTUGUESE
[This review was collected as part of a promotion.] I bought this device little and I must say that it was a great purchase, the galaxy AI is the best, I can edit photographs and design emails for my work, in addition to the design and its slightly rounded frames.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone but fragile
on October 8, 2025
Posted by: Clwhitetiger25
[This review was collected as part of a promotion.] I use my phone for uber driving Facebook weather traffic conditions tik tok, galaxy ai... its served me well. The whole galaxy line up. I always come back for the upgrade. Can't wait to upgrade again.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, but camera very glitchy
on October 8, 2025
Posted by: OkieEquestrian
[This review was collected as part of a promotion.] I do feel like the AI features in the phone are quite robust. I have zero complaints and I enjoy Galaxy AI. The only issue I have had with this phone so far is the camera will glitch and begin ticking rapidly when you try to zoom out to the widest angle. It will vibrate and not allow you to focus whatsoever until you zoom in further. Otherwise the phone is very fast, connectivity is excellent, and I have zero complaints regarding the Bluetooth capability or the processing speed when navigating apps.
Value
4
Written by a customer while visiting Samsung US
Posted by: Liel
from Miami
Expertise:Beginner
Verified Purchase:Yes
I'm very disappointed with the device, I don't feel any change from the Ultra 23 I had.
Truly a bad device.
Truly a bad device.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 9, 2025
Hi there Liel, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have expectations for a new device and then not seeing the updates you are expecting. We have provided a link to the complete manual for your device to assist you with the enhanced features of Galaxy AI and integrate all of the updates in to your usage. We have also shared a link to the Samsung Support Team to offer additional assistance if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US