Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(28,924 Reviews)
Rating breakdown 28,924 reviews
5 Stars
24,788
4 Stars
3,233
3 Stars
559
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
This product is speedy and reliable
on September 19, 2025
Posted by: RYKERS
[This review was collected as part of a promotion.] This phone came with Galaxy AI, an awesome camera. Super fast and user-friendly.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 19, 2025
Posted by: Maryv3
[This review was collected as part of a promotion.] The best phone.
I have been a very loyal Samsung note customer since the first note came out, then with the S series , to this amazing tool of a phone. I love the speed and the smart AI features.
Money well spend.
I have been a very loyal Samsung note customer since the first note came out, then with the S series , to this amazing tool of a phone. I love the speed and the smart AI features.
Money well spend.
Value
5
Written by a customer while visiting Samsung US
Posted by: Seth
from United States
Expertise:Intermediate
Verified Purchase:Yes
Phone is awesome and I haven't even scratched the surface of all the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The product has great features
on September 19, 2025
Posted by: 0rezi42p
[This review was collected as part of a promotion.] Bixby helps
things work fast
And easy and simple define why it's caller samsung
things work fast
And easy and simple define why it's caller samsung
Value
2
Response from Samsung USBy R&R Team, September 22, 2025
Hi there 0rezi42p, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding Bixby to be helpful in navigating and using your phone. We have provided a link to the manual for your device to assist you with the alignment of the settings and discovery of additional features like Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone and features
on September 19, 2025
Posted by: Srd4181
[This review was collected as part of a promotion.] This phone is perfect for me.It has tons of features, and it's not too complicated.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Enough of everything
on September 19, 2025
Posted by: HappyBison
[This review was collected as part of a promotion.] Gemini AI is getting intuitive and makes tasks more efficient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product was a great decision.
on September 19, 2025
Posted by: Randomname
[This review was collected as part of a promotion.] I use the galaxy Ai often I found it extremely useful it allows me to easily edit images and even short messages when I am having a hard time to create one. I use my samsung device for personal reasons and to play games i found that it does not overheat unless I am playing for a long period of time also there is no lag.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Hate it!!!
on September 19, 2025
Posted by: Cynthia
Expertise:Intermediate
Worst phone I've ever had. Camera takes terrible pictures! I hate this phone!!!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 22, 2025
Hello Cynthia, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to a few articles to assist you with the different camera settings and features, and help you troubleshoot any blurry or dark photos you may be experiencing. We have also shared a link to the Samsung Support Team if this frustration continues with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US