Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(30,001 Reviews)
Rating breakdown 30,001 reviews
5 Stars
25,737
4 Stars
3,391
3 Stars
566
2 Stars
152
1 Star
155
85%of customers recommend this product.
(
943 out of
1,103)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
REALLY NICE
on November 8, 2025
Posted by: Djsaintpatrick
[This review was collected as part of a promotion.] This phone is really sleek, nice screen, great camera. It is a perfect upgrade from my s21 ultra which still worked, but was getting a bit too old. I haven't messed too much with the Galaxy AI but it seems like it's helpful and after messing with some settings, isn't too intrusive. Love this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
When you're at the top, there's only one way to go
on November 8, 2025
Posted by: 11yearsSamsungCustomer
[This review was collected as part of a promotion.] Overall, it is a bit of a dissappointment from previous versions.
• The physical dimensions have diminished from sexy to boxy. It is very thick, heavy, and uninspiring.
• The AI feels bolted on over integrated, however, the photo editing AI is World - Class. Simply amazing.
• After many iterations taking photos, given the upgraded hardware, the quality of the resulting images appear no better than my S23 Ultra. Depth and focus are dissappointing.
• The screen brightness is superb and the resolution equally impressive. This is my first iteration of the Ultra with a flat screen and I miss the Edge style immensely.
• One UI8 is a tremendous let-down -- eliminating so many features and capabilities of prior versions like window transparency, window pinning, and the original DEX.
It seems as though Samsung set out to check as many boxes as possible forgetting the artistic astetic they originally created generations ago.
Value
2
Response from Samsung USBy R&R Team, November 10, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can come with a bit of frustration as you adjust to the changes. This device has been designed to be thinner and lighter than previous generations for a more comfortable feel in your hand during prolonged usage. We have provided a link to the complete manual to assist you with the different features of Galaxy AI and helping you best align the settings for a more seamless experience with your phone, and features specifically like DeX. We have also shared a link to the Samsung Support Team to assist you further if you have questions, or want additional assistance with your phone through chat. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Nothing like Samsung galaxy!! O
on November 8, 2025
Posted by: Saqiib
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra has exceeded my expectations in every way. It combines cutting-edge technology with practical everyday usability, making it not just a smartphone but a true productivity and creativity companion.
Below are some key reason why I love Galaxy S25 Ultra.
- The integrated S Pen continues to be one of the standout features.
- I enjoy using it for quick notes, sketches, and precise edits—it feels natural and responsive.
- The seamless integration with apps makes multitasking smoother and more efficient.
- The AI-powered tools are a game-changer.
- From intelligent photo editing to smart suggestions in daily tasks, the AI feels intuitive and genuinely helpful.
- It enhances creativity, productivity, and even personalization, making the phone feel tailored to my needs.
- The battery life is outstanding.
- Even with heavy use—note-taking, AI features, streaming, and multitasking—the phone easily lasts through the day.
- Fast charging ensures I’m never slowed down, keeping me connected and productive.
- I enjoy using it for quick notes, sketches, and precise edits—it feels natural and responsive.
- The seamless integration with apps makes multitasking smoother and more efficient.
- The AI-powered tools are a game-changer.
- From intelligent photo editing to smart suggestions in daily tasks, the AI feels intuitive and genuinely helpful.
- It enhances creativity, productivity, and even personalization, making the phone feel tailored to my needs.
- The battery life is outstanding.
- Even with heavy use—note-taking, AI features, streaming, and multitasking—the phone easily lasts through the day.
- Fast charging ensures I’m never slowed down, keeping me connected and productive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Function and display
on November 8, 2025
Posted by: Wobble2
[This review was collected as part of a promotion.] The friendly functionality of transferring from on phone to another made simple. Being able to locate setting that better help use the phone to it's fullest functions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone, Full Of Features!
on November 8, 2025
Posted by: Tat2Hippie
[This review was collected as part of a promotion.] I love this phone, it’s fast, works great and has a great camera. I always buy Samsung smartphones because they are the best Android devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No more apples im back to samsung
on November 8, 2025
Posted by: ANDR3SFTM
[This review was collected as part of a promotion.] Was weird the frist couples days but im discovering a lot of things. The cámara is insane and i just want to keep learning as much as possible to enjoy all features from this phone
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from McAlisterville, Pa
Expertise:Intermediate
Verified Purchase:Yes
The service was quick and the promotion price was awesome.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
extremely expensive for what it does
on November 8, 2025
Posted by: Sergio22
[This review was collected as part of a promotion.] Galaxy Al is very inaqurite most of the time when asked questions regarding other languages edit of fhotography is very tedius
Value
1
Response from Samsung USBy R&R Team, November 10, 2025
Hey Sergio22, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you, and wanting to feel that it is operating as promised, and you have the best experience possible with your device. We have provided links to the manual for your device to help you with the complete capabilities of your device, and best aligning the settings to your usage needs. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US