Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(29,986 Reviews)
Rating breakdown 29,986 reviews
5 Stars
25,727
4 Stars
3,387
3 Stars
565
2 Stars
152
1 Star
155
85%of customers recommend this product.
(
943 out of
1,103)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Posted by: Anonymous
from California
Expertise:Expert
Verified Purchase:Yes
Totally high cost, Camera is completely grainy. My 5.5yr old Pixel even today gives high grade photos.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 14, 2025
Hi there Lavs, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you capture the best possible photos and videos with your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: TMPART
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
As expected and enjoyed. Galaxy never lets you down.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is amazing
on November 13, 2025
Posted by: Perl24
[This review was collected as part of a promotion.] Galaxy AI makes use hassle free. Enjoy taking pictures. Great quality photos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome device
on November 13, 2025
Posted by: Sammmy
[This review was collected as part of a promotion.] This is by far a device that no other manufacturer or OEM can touch. Big screen, fast, S Pen and multi tasking. What more could you ask for in a device. Oh did I forget great battery life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite!!!!
on November 13, 2025
Posted by: TMDILL19
Awesome phone !!!! It took me a bit to get the hang of the features because my last phone Samsung Galaxy S9 , The more I learn the more I love my new Galaxy S25 Ultra ......
Written by a customer while visiting Samsung US
Customer Rating
5
I want to try out the features. Especially the cam
on November 13, 2025
Posted by: Alwho1313
[This review was collected as part of a promotion.] I have a z folder but always liked my s24.ultra. would love to have a s 25 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love my device!
on November 13, 2025
Posted by: RedBlue0121
[This review was collected as part of a promotion.] Love using my device for everything under the sun! I am still learning and exploring all of its features including the new Galaxy AI. The camera is amazing and functions are endless! The S pen adds extra flexibility for writing and photos!
Value
4
Response from Samsung USBy R&R Team, November 14, 2025
Hi RedBlue0121, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how much you love the usage of your device, and are finding it useful for a huge range of daily tasks. We hope you won't hesitate to reach out to us again in the future with questions, or additional feedback about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Battery life and battery function
on November 13, 2025
Posted by: Samsungs25ultra
[This review was collected as part of a promotion.] Its been 2-3 times this year that I have to get my phone repaired but have no answer on what the issue is. The fast charge wont work or the super fast charge. Sometimes it does and always indicates water but repair shops confirm no water detected. Worst Samsung experience I've had. Other than that I love the device itself. Its fast and the tech is awesome. The batter experience is not very helpful.
Value
4
Written by a customer while visiting Samsung US