Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Samsung galaxy ultra
on June 10, 2026
Posted by: Ebethrina
[This review was collected as part of a promotion.] I love this galaxy because I can do a lot performance and I can play with him and make a lot changing because I love the way we can customize the phone and the keyboard and the cámara is amazing take the best photo ever and everyday I learn how to make more stuff in my phone.
Value
5
Written by a customer while visiting Samsung US
Posted by: KellyK
Expertise:Intermediate
Verified Purchase:Yes
Coming from a S20 is beyond a upgrade it's a experience for the ages! So much has advanced in the phone and I'm glad I made the purchase!!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
3
Phone is great but overheats
on June 10, 2026
Posted by: Tbthmg123
[This review was collected as part of a promotion.] I love this phone.but there's no sd card slot and the overheating is a problem when I use the camera and the flash at the same time. Its weird. If im trying to make a video and I want great lighting, ill use the flash on the back like anyone would, but it starts to overheat just after 5 minutes of use. If I use the flash as a flashlight, there's no problem. Just when Im using the video. I love the Galaxy Ai features not being so in your face like everything else and more like a partner. The camera is amazing for both pictures and video.
Value
3
Response from Samsung USBy R&R Team, June 10, 2026
Hi there Tbthmg123, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are enjoying the amazing camera quality for great photos and videos. We have provided a link to a troubleshooting guide to assist you with the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you if this experience continues, or you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I love how lightweight and thin it is
on June 10, 2026
Posted by: Litbit84
[This review was collected as part of a promotion.] I use "galaxy AI" to help me write more professional sounding emails to my clients and other businesses. I also use "Google AI" as a personal assistant and it helps me to stay on top of appointments, missed calls, deadlines and much more. Having it as an assistant helps me to stay organized and it keeps all my important data in one place so no more losing things on my desk clutter.
I love how lightweight and slim it is making it fit almost anywhere without taking up much space. I can customize just about every aspect of my device even my text and ring tone. I can ask it to identify things and even what song is and who sang it when I can only remember a few chords.
I can video chat with my friends and loved ones even when someone I care about is deployed I still can see them and hear their voice and know they are doing OK.
This is one of my favorite Samsung yet.
I love how lightweight and slim it is making it fit almost anywhere without taking up much space. I can customize just about every aspect of my device even my text and ring tone. I can ask it to identify things and even what song is and who sang it when I can only remember a few chords.
I can video chat with my friends and loved ones even when someone I care about is deployed I still can see them and hear their voice and know they are doing OK.
This is one of my favorite Samsung yet.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best Smart phone I ever had
on June 10, 2026
Posted by: DzEagle
[This review was collected as part of a promotion.] Love how smooth , fast is this phone. And on top of all the the great things that this device can offer , I love its cooling system . The phone stays cool and operational , never overheats even if left on a car's dashboard all day , in a 90F degrees plugs to a charger.
I just love it.
I just love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone has a great photos and video features
on June 10, 2026
Posted by: ThriftyGillybear
[This review was collected as part of a promotion.] It a great phone to use AI galaxy on it help with things and spelling word and how to word them when you try to say something about the subjects in hand without errors
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the functions of the phone sophisticated!
on June 9, 2026
Posted by: Galaxy
[This review was collected as part of a promotion.] I use my phone for everything work, home, family. My phone is such an integral part of my day to day. The AI functions on my phone make it easier and faster to navigate through information pertinent to subjects I am looking for! Such a sophisticated and powerful machine made for the innovative world we live in today!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Smartphone I've Ever Owned
on June 9, 2026
Posted by: Afishole
[This review was collected as part of a promotion.] I've been extremely happy with my Galaxy S25 Ultra. The performance is fast and smooth, the battery life easily gets me through a full day, and the display is bright, sharp, and beautiful in all lighting conditions.
The camera system is outstanding. I take a lot of photos outdoors, including water features, ponds, landscaping projects, animals, and everyday life, and the image quality consistently impresses me. The zoom capabilities are especially useful and produce excellent results.
Galaxy AI has also been surprisingly helpful. Features like photo editing, search tools, and everyday productivity functions make the phone feel more useful and intuitive.
The S Pen remains one of my favorite features and gives the device capabilities that are hard to find on other smartphones. Despite all of the powerful features, the phone remains responsive, reliable, and easy to use.
Overall, the Galaxy S25 Ultra is the best smartphone I've ever owned and has exceeded my expectations in every category.
The camera system is outstanding. I take a lot of photos outdoors, including water features, ponds, landscaping projects, animals, and everyday life, and the image quality consistently impresses me. The zoom capabilities are especially useful and produce excellent results.
Galaxy AI has also been surprisingly helpful. Features like photo editing, search tools, and everyday productivity functions make the phone feel more useful and intuitive.
The S Pen remains one of my favorite features and gives the device capabilities that are hard to find on other smartphones. Despite all of the powerful features, the phone remains responsive, reliable, and easy to use.
Overall, the Galaxy S25 Ultra is the best smartphone I've ever owned and has exceeded my expectations in every category.
Value
5
Written by a customer while visiting Samsung US