Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(20,130 Reviews)
Rating breakdown 20,130 reviews
5 Stars
17,274
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,100 out of
1,275)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
The Pocket Supercomputer Dream Realized
on December 1, 2025
Posted by: Kronz1putt
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is the miniaturized supercomputer I always dreamed of. As a kid, the fantasy was just watching TV in your hand; today, this device handles my entire digital life. I can stream movies, manage music, post on social media, update my resume, and create images—the power is limitless. The sleek, titanium frame and stunning 6.9-inch Dynamic AMOLED display house truly breathtaking versatility.
The major breakthrough here is the Galaxy AI. This isn't just a feature; it's an integrated intelligence that has fundamentally changed the consumer experience. It proactively works for me. Features like Circle to Search feel like mind-reading, instantly identifying objects without leaving an app. The Generative Edit tools turn me into an expert photo editor, while Writing Assist instantly refines my tone. Galaxy AI makes the S25 Ultra's immense capabilities—like its 200MP camera and Snapdragon 8 Elite chip—effortless, intuitive, and genuinely helpful.
The phone tackles intensive tasks like reports and high-fidelity gaming without a stutter. With the integrated S Pen and stellar battery life, the S25 Ultra isn't just keeping up with the modern world; it's defining it. It fulfills every futuristic hope I ever had. This is the pinnacle of mobile technology.
The major breakthrough here is the Galaxy AI. This isn't just a feature; it's an integrated intelligence that has fundamentally changed the consumer experience. It proactively works for me. Features like Circle to Search feel like mind-reading, instantly identifying objects without leaving an app. The Generative Edit tools turn me into an expert photo editor, while Writing Assist instantly refines my tone. Galaxy AI makes the S25 Ultra's immense capabilities—like its 200MP camera and Snapdragon 8 Elite chip—effortless, intuitive, and genuinely helpful.
The phone tackles intensive tasks like reports and high-fidelity gaming without a stutter. With the integrated S Pen and stellar battery life, the S25 Ultra isn't just keeping up with the modern world; it's defining it. It fulfills every futuristic hope I ever had. This is the pinnacle of mobile technology.
Value
5
Response from Samsung USBy R&R Team, February 19, 2026
Hello Kronz1putt, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how amazed you have been with the features and capabilities of your device. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate youbeing a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Camera flicker and sound not letting focus on .06x
on January 6, 2026
Posted by: Gabes tints
from Oxnard ca
Expertise:Expert
Camera started to flicker and make sound when on .06x and it's annoying I wish it world get fixed
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, January 7, 2026
Hey Gabes tints, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team for your convenience. These experts can help you determine the root cause of your frustration with your camera, and resolve this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Jambo
Verified Purchase:Yes
Did not get instructions for the phone. Every thing esle is great.
I would recommend this to a friend!
Features
5
Performance
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Jambo, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding your new device to be so great as you explore the full capabilities of your device. We have provided a link to the complete manual to assist you with your exploration, and alignment of the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you further if you have questions as you continue using your new device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Jesus
from Minnesota
Expertise:Expert
Verified Purchase:Yes
Excellent phone so far I love the design and especifications
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 2, 2026
Hello Jesus, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how excellent you are finding this device, and the design and features so wonderfully align to your usage. Please, reach out to us again if any questions come up during your usage, or you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great device so responsive and clean
on February 15, 2025
Posted by: Kgreen
[This review was collected as part of a promotion.] The new device works flawlessly with no lag. The only take away at this point is Gemini doesn't allow broad cast on google home hope they fix soon only issue i have found so far. If that's it I will take it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on February 20, 2025
Posted by: DELTRA
[This review was collected as part of a promotion.] The phone itself is super fast and the camera is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on March 3, 2025
Posted by: Nikki83
[This review was collected as part of a promotion.] I love my new S25 Ultra! The camera quality is great. Pen is awesome to create art and take notes! Also like how it notifies you if you leave the pen. The seamless actions across apps is a plus. I've been waiting for the arrival of this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Service drops everywhere
on April 3, 2025
Posted by: Gristok
from Indiana
Expertise:Intermediate
Phone drops service constantly with att plan. Never has my s23 ultra have this many issues. Dissapointing the pen wont take pictures. Too frustrated to list them all.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, April 3, 2025
Hey there Gristok, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is to have a device that is not consistently staying connected and causing frustration for a range of daily tasks. We have provided a link to a few troubleshooting guides to help you with the connection to your carrier. We have also provided a link to the Samsung Support Team if this experience with your device continues. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Written by a customer while visiting Samsung US