Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(28,839 Reviews)
Rating breakdown 28,839 reviews
5 Stars
24,715
4 Stars
3,225
3 Stars
555
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Samsung s25 ultra
on October 23, 2025
Posted by: Jayden
[This review was collected as part of a promotion.] I like the samsung s25 ultra best for gaming and camera android 15 best smooth graphics 50000 battery last longer 5 day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
this product is amazing
on October 23, 2025
Posted by: Lovely15
[This review was collected as part of a promotion.] The new galaxy s25 ultra is completely a phone amazing! Because help us to use the new tools very easier. Including her AI is incredible when y take a photo I have options to edit more easily thanks for IA. The camera is perfect I like how take picture and how recording videos to my always prefer use samsung to my opinion is the best phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
In essence, Galaxy S25 Ultra incredibly smart.💞
on October 23, 2025
Posted by: Imapril
[This review was collected as part of a promotion.] I'm desperate to upgrade my old phone, I got my heart ❤ in love with Galaxy S25 Ultra. The first time I saw my brother's sleek his new Galaxy Smartphone, got me so impressed with the features😘😊
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth Operation
on October 23, 2025
Posted by: LuvMySamsung4Life
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a triumph of thoughtful design and cutting-edge innovation. Its camera system is nothing short of extraordinary—capturing crisp, vibrant images, especially of the moon and skyline in nearly any lighting condition. Whether I am snapping portraits, landscapes, or night scenes, the AI-enhanced processing ensures every shot feels professionally tuned. The zoom capabilities are especially impressive, offering clarity even at extreme distances. The UI is seamless, intuitive and fluid. The Galaxy AI enhancements provide the assistance I didn't know I needed. The beauty of the Samsung Galaxy S25 Ultra is it is accessible to all levels of users. This device has powerful software, hardware and is built with the user in mind. Galaxy AI isn't just a buzzword. It brings another level of ease to the device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most advanced and reliable galaxy phone so far
on October 23, 2025
Posted by: Mrgalaxy
[This review was collected as part of a promotion.] I really enjoy the ai features to create emojis in text. I like everything about my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on October 23, 2025
Posted by: Teacher
[This review was collected as part of a promotion.] The features are great. But it would have been greater if the S Pen could take pictures like in the S 23 Ultra
Value
4
Response from Samsung USBy R&R Team, October 27, 2025
Hey Teacher, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with your device. We have provided a link to the full manual for your device to help you with the hand gestures and voice commands that are available to help you control your camera from afar. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Aaaaa
Verified Purchase:Yes
The phone doesn't come with the charger and missing cord
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 24, 2025
Hey there Aaaaa, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is to have a brand new device you may not be able to use because of missing accessories. In an effort to remove electronic waste from our environment, we no longer supply the charging adapter, and instead recommend using previous adapters from purchases with current devices. We have provided a link to the Samsung Support Team to assist you with the matter of the data cable not being included with your purchase. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I did not feel much better than my old s22 ultra
on October 23, 2025
Posted by: Jjruiz
[This review was collected as part of a promotion.] I feel like my old galaxy s22 ultra took better pictures than this one, also the speed of the software is not noticeable. I miss to take selfies whit the pen (I used to do it frequently).
The battery life improved a 20%.
I'm waiting to see the new features on the s26 ultra in order to upgrade, I'm used to wait 2 of more years before upgrading but I feel like I'm still having an old phone.
The battery life improved a 20%.
I'm waiting to see the new features on the s26 ultra in order to upgrade, I'm used to wait 2 of more years before upgrading but I feel like I'm still having an old phone.
Value
4
Written by a customer while visiting Samsung US