Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(28,504 Reviews)
Rating breakdown 28,504 reviews
5 Stars
24,476
4 Stars
3,181
3 Stars
537
2 Stars
148
1 Star
162
86%of customers recommend this product.
(
1,028 out of
1,191)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
1
Facing issues with wide angle camera
on November 7, 2025
Posted by: MANOHAR
[This review was collected as part of a promotion.] Whenever I am taking wide angle shots and and micro shots my camera is acting very weird its unable to focus and internally its shaking very vigorously to the point I can't even take a shot using my phone camera.
Value
1
Response from Samsung USBy R&R Team, November 10, 2025
Hey Manohar, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the camera of your phone is to you, and wanting the best possible photos every day. We have provided links to a few articles to help you resolve this experience at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this frustration continues with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Another great Samsung product!
on November 7, 2025
Posted by: LVM1275
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a true AI powerhouse, leveraging the Snapdragon 8 Elite chip's beefed-up NPU for features that feel genuinely useful, not gimmicky. Galaxy AI is seamlessly woven into the OS, with standout tools like Cross-Action Apps that let you issue multi-step voice commands across different applications. The Generative Edit photo tools are top-tier, and the Audio Eraser for video is a game-changer for content creators. While some hardware changes are subtle—like the improved 50MP ultrawide—the AI layer elevates the overall experience, making this a cutting-edge flagship that focuses on intelligent productivity. The bright, anti-reflective display and long battery life round out a premium package.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great phone!
on November 7, 2025
Posted by: Loveshoppin
[This review was collected as part of a promotion.] This is a great phone, not only powerful the the Galaxy ai features are great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung S25 Ultra experience.
on November 7, 2025
Posted by: Wade2County
[This review was collected as part of a promotion.] Love this phone. The clarity of the pictures & videos are outstanding. And the Galaxy AI is top notch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliability
on November 7, 2025
Posted by: GDUB85
[This review was collected as part of a promotion.] It's NOT the camera, AI, size, screen or software.
What makes this device Great is simple. Reliability. Consistency & Stability = Reliability.
It's that simple.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
I'm really satisfied with my new Galaxy s25 ultra, I'm excited to see the new s26
Written by a customer while visiting Samsung US
Customer Rating
5
My 2025 transition
on November 7, 2025
Posted by: Getting0ld3r
[This review was collected as part of a promotion.] In my adventurous transition from iOS to OS,I find myself having fun with my new samsung galaxy s25 ultra. Work from home streamlined, life over 50 much easier and a blast with Galaxy AI! I mean really what else could i ask for
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I Went Back to What I Knew
on November 7, 2025
Posted by: Bemiibee
[This review was collected as part of a promotion.] I had a galaxy flip for about a year before I couldn't stand it anymore - the screen kept breaking, and it was slow. This isn't a review about the flip, though, and this context is important. Before the flip, I had an S23 that I loved. Going to an S25 was the right call, and I love all of the new Galaxy AI features - especially the ones dealing with photography. I also love having an SPen again. You can't go wrong with the S-series.
Value
5
Written by a customer while visiting Samsung US