Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(28,713 Reviews)
Rating breakdown 28,713 reviews
5 Stars
24,610
4 Stars
3,206
3 Stars
553
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Another step in the right direction
on November 19, 2025
Posted by: Rustang
[This review was collected as part of a promotion.] As a police officer I use my s25 ultra with the included s pen stylus constantly. The latency on the S pen is almost non existent and in a job where I take notes constantly and photos the s25 ultra stands above any other phone. I really like this phone. From a productivity and durability standpoint there is nothing better than s25. I drop the phone regularly and the screen is unbreakable. Can't wait to see what the next generation brings. Galaxy ai also helps when writing reports
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Rustang, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are absolutely ecstatic to hear how much you are finding this device to be an asset to your professional and personal lives, and that the S Pen, camera, and Galaxy AI are so valuable for your usage. Please, reach out to us again in the future if you ever have questions, or wish to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra: Power, AI, and Camera Perfection
on November 19, 2025
Posted by: Cbuck87
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a technological marvel. The Snapdragon 8 Elite for Galaxy is a raw performance beast, making every interaction—from heavy gaming to rapid-fire app switching—effortless. The speed is deeply integrated with Galaxy AI, allowing demanding features like Generative Edit and real-time translation to execute instantaneously and seamlessly.
The Dynamic AMOLED 2X display (6.9-inch) is the best I've ever seen. The 2600-nit peak brightness and Corning Gorilla Armor 2 eliminate glare entirely, making the screen brilliant under the harshest sun. The Titanium frame feels substantial yet light, perfecting the premium design.
Photography is where the S25 Ultra truly crushes the competition. The 200MP main sensor and enhanced 50MP telephoto (5x optical) deliver stunning detail and clarity. Even high Space Zoom images retain impressive sharpness. Low-light performance is flawless, producing bright, noise-free images automatically. The new Audio Eraser for video is a massive innovation, instantly cleaning up distracting background noise for professional-grade content.
The legendary S Pen remains essential for productivity, and the 5,000mAh battery paired with the new chipset provides genuine all-day endurance—no more charging anxieties. The S25 Ultra isn't just an upgrade; it’s unmatched in mobile technology, setting the standard for all 2025 flagships. It's the undisputed king. 5/5 Stars! I couldn't be happier with another phone/AI platform. Best purchase to date!
The Dynamic AMOLED 2X display (6.9-inch) is the best I've ever seen. The 2600-nit peak brightness and Corning Gorilla Armor 2 eliminate glare entirely, making the screen brilliant under the harshest sun. The Titanium frame feels substantial yet light, perfecting the premium design.
Photography is where the S25 Ultra truly crushes the competition. The 200MP main sensor and enhanced 50MP telephoto (5x optical) deliver stunning detail and clarity. Even high Space Zoom images retain impressive sharpness. Low-light performance is flawless, producing bright, noise-free images automatically. The new Audio Eraser for video is a massive innovation, instantly cleaning up distracting background noise for professional-grade content.
The legendary S Pen remains essential for productivity, and the 5,000mAh battery paired with the new chipset provides genuine all-day endurance—no more charging anxieties. The S25 Ultra isn't just an upgrade; it’s unmatched in mobile technology, setting the standard for all 2025 flagships. It's the undisputed king. 5/5 Stars! I couldn't be happier with another phone/AI platform. Best purchase to date!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Wow can't wait for the 26 lol
on November 18, 2025
Posted by: Impulsewhat
[This review was collected as part of a promotion.] Still an awesome phone the 25 was great till literally the next day hey hey new 26 way better yall.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A great product so far
on November 18, 2025
Posted by: Love02Shop
[This review was collected as part of a promotion.] Galaxy Ai has been performing surprisingly amazing so far. I just upgraded my from from a note to this. Still yet to fully explore it's great features. However, so far I love the bigger screen but I'm skeptical about the over heating. Would see how it goes.
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey there Love02Shop, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how amazed you have been with your device thus far, and that you are finding so many features as you continue to explore. We have provided a link to the complete manual as a great companion to your exploration. We have also shared a link to the Samsung Support Team to assist you further if any questions arise during your usage. We appreciate youbeing a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Mike
from San Angelo, TX
Expertise:Intermediate
Verified Purchase:Yes
I have an S23 Ultra that was pretty awesome but the charger port kept getting loose and wouldn't charge properly, even my replacement S23 Ultras charger port got loose too. I decided to upgrade to S25 Ultra and its honestly really great despite me not liking AI features. It plays games better and has a better feel than the S23 Ultra. I can also put screen protectors on this phone finally, the latter had no good protectors. This phone though doesn't have 100x zoom which is the only negative about this phone but the photos are more defined than the S23. I highly recommend it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Mike, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are enjoying the enhanced features of your new device, and that you are enjoying your gaming. We hope you'll reach out to us again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Jonathan
Verified Purchase:Yes
The process was easy and simple ..the device is what i was expecting
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the line, best of the best
on November 18, 2025
Posted by: TechGuy05
[This review was collected as part of a promotion.] I just owned this device for a week, but it so awesome and fun. It's like fenugreek from a manual phone to a fully intelligent device. Coming from the fruit device, you know what I am talking about, I thought it was going to be hard, but I have just been missing for a long time of such great feature. I just regret i didn't do the change sooner.
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey TechGuy05, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know changing operating systems can be confusing at times, and we love hearing that you are having such an amazing inital setup and usage of your new device. We have shared a link to the Samsung Support Team for your convenience. Our team of experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Solid and good performer.
on November 18, 2025
Posted by: MorganTheDude
[This review was collected as part of a promotion.] The S25 ultra is a really good and solid phone.
Pros: great screen in both resolution/clarity and brightness(1800 nits), battery life is good enough (see cons to see why not great), 90% DCI-3 color space coverage and Delta-E of .24 in the screen, high refresh rate, real nice design, great cameras, FP sensor is crisp, Gemini intergretation was real nice, and One UI 8 is a pretty great OS.
Cons: No magnets compatibility for the Qi 2 like mag safe, battery in this category could have been better (round 6000 or even 5500 mAh)but not terrible, no Bluetooth on the S-Pen which was one of the best parts that made the s-pen great, no 3.5mm head phone port, photos a little bit to saturated, weird connectivity with Galaxy watch ultra (though not sure if its a one UI 8 issue, S25 issue or a watch ultra issue.)
Value
4
Written by a customer while visiting Samsung US