Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(28,685 Reviews)
Rating breakdown 28,685 reviews
5 Stars
24,586
4 Stars
3,203
3 Stars
552
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
This product is great but I miss old features.
on November 28, 2025
Posted by: Onlyhadsamsungs
[This review was collected as part of a promotion.] I am enjoying the phone so far. I miss some of the old features like the s pen Bluetooth functionality.
The camera seems great. The software could be a bit better. I wish they kept an SD expansion slot, but the increased internal storage makes up for it. The phone does get hot with strenuous tasks.
The battery lasts me about 12 hours with constant use, but I only charge to 85%.
I dont use most of the galaxy AI functions, but the photo editing AI is surprisingly good.
Overall I like this phone, but I am not sure I like it more than my previous Note 20 Ultra.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Ease of use
on November 28, 2025
Posted by: JESSEIKA
[This review was collected as part of a promotion.] This phone was so easy to use right out of the box. "Galaxy AI" was confusing at first, but now it's amazing. "Galaxy AI" also auto updates and is constantly evolving for the better. Every thing, including my S22 Ultra settings, paired effortlessly and wireless. Will enjoy Samsung products exclusively.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features!
on November 28, 2025
Posted by: Quartz
[This review was collected as part of a promotion.] Galaxy AI on this phone is amazing and the phone itself couldn't be any better! I've always been an android lover, but this phone tops itself!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nearly Perfect Phone
on November 28, 2025
Posted by: ReviewsRSuper
[This review was collected as part of a promotion.] The phone takes the best pictures I've seen on a phone! Galaxy AI is great especially when you want to remove say a dog from a picture. The spen is great for drawing while out say at a park bench. The phone is more powerful than I need, and has enough battery to last all day. It charges super fast so even if the battery was bad it really wouldn't be a major issue like it would be on an older phone.
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Missouri
Expertise:Intermediate
Verified Purchase:Yes
I love my new phone. And the battery lasts a long time
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rick
Verified Purchase:Yes
It works seamlessly with other Samsung products. Switching to this phone was also very easy.
I would recommend this to a friend!
Features
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on November 28, 2025
Posted by: babyboy14622
from Boise,ID
Expertise:Expert
one of the best phones i've had with Samsung and no issues
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Heena
from Seattle
Expertise:Intermediate
Verified Purchase:Yes
Battery discharge very fast and charging take lot of time
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, December 1, 2025
Hey Heena, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the lasting battery life of your device is to you every day. This intelligent battery should maximize automatically after a period of usage, and adjusting to your consumption habits. If this is not your experience, we have provided links to a few troubleshooting guides to help you maximize the battery life. We have also provided a link to the Samsung Support Team to assist you if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US