Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(28,095 Reviews)
Rating breakdown 28,095 reviews
5 Stars
24,140
4 Stars
3,120
3 Stars
527
2 Stars
147
1 Star
161
86%of customers recommend this product.
(
1,028 out of
1,191)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3
2 steps back
on November 26, 2025
Posted by: ItsMeLetsPla
from Everywhere, USA
Expertise:Intermediate
S pen no longer operates camera like S23 ultra, why?
Why remove this function? Such a simple feature.
I'm honestly disappointed in this decision, but I'm only one of millions but will make sure all that my feedback know of this.
Why remove this function? Such a simple feature.
I'm honestly disappointed in this decision, but I'm only one of millions but will make sure all that my feedback know of this.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, December 1, 2025
Hey ItsMeLetsPla, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the features you have used in the past can cause frustration as you adjust to new features. We have provided a link to an article to help you with the new S Pen features, and to the complete manual to assist you with hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team to assist you if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Steve
from Las Cruces, NM
Expertise:Expert
Verified Purchase:Yes
Easiest phone swap out I ever had. Just connected my old full five to my new s25 ultra and all the dado and everything, including 2FA, was transferred over.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great New Features
on November 26, 2025
Posted by: GamingPro2937
[This review was collected as part of a promotion.] Galaxy AI is super quick to build complete answers and guides, great for the new processor and amazing screen quality that works great for gaming.
Value
5
Written by a customer while visiting Samsung US
Posted by: Naren
from TX
Expertise:Intermediate
Verified Purchase:Yes
With s25 ultra ans spen it's very user friendly and could generate more ai images. Haven't explored much of it's capabilities but it's awesome
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product works well great gift !
on November 26, 2025
Posted by: Armyofone
[This review was collected as part of a promotion.] Galaxy ai great device highly recommlooks and works well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Device
on November 26, 2025
Posted by: Shariq
[This review was collected as part of a promotion.] Awesome Device running very fast and easy to connect and user-friendly، Quick downloading
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone on the market, it lacks nothing exc
on November 26, 2025
Posted by: Fher026
[This review was collected as part of a promotion.] I use my Galaxy for work, it helps me a lot with the plans, since I can receive them by email, so I use less paper.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a jack of all trades!!! Love it!
on November 26, 2025
Posted by: PrinceShaq95
[This review was collected as part of a promotion.] This device is what I use for work, play and entertainment. Being a small Twitch streamer/content Creator, the S25 Ultra really enhances my experience of IRL streams and monitoring chats. The video and pictures are really amazing as well. Whenever I need assistance digitally I can always count on Galaxy AI to help me solve my issues. It can be checking the weather or helping to write a script, it is quite convenient for me.
Value
5
Written by a customer while visiting Samsung US