Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,653 Reviews)
Rating breakdown 25,653 reviews
5 Stars
22,016
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Up and away in the Galaxy S25 Ultra
on May 25, 2026
Posted by: Geoffreyster70
[This review was collected as part of a promotion.] Great phone with all the modern perks of an Android and accentuated with all the Galaxy AI features for ease of use. Useful for all streaming services, photo and video enhancements, and great voice and text assistance features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 26, 2026
Posted by: Amazed
[This review was collected as part of a promotion.] Couldn't ask for a more reliable, durable phone. Between work and personal this is the best phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great product!
on May 26, 2026
Posted by: MrPaceofJacksonville
[This review was collected as part of a promotion.] I have never had any issues with this product. Its one of the best products on the market. I use Galaxy AI on a daily basis. I recommend this product to anyone. 10 out of 10. Samsung Galaxy s25 Ultra is one of the greats phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love this phone
on May 26, 2026
Posted by: S25Pix
[This review was collected as part of a promotion.] Love those phone, well worth it. The only feature I'm not finding that I wish was included is auto spam call blocking. Other Galaxy devices feature this setting but the S25 ultra seems to be missing the feature completely and replaced by spam text message blicking.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The features on this phone are great.
on May 28, 2026
Posted by: 721crazy
[This review was collected as part of a promotion.] The features that are provided help to make this phone a joy to use. The picture taking is great as well as the apps to help with picture quality. AI is also quite helpful in the use of the phone and its apps and makes it easier to use. I've recommended it to my family and friends and know that some of them are enjoying it as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Kind of bamboozled...
on February 7, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I wanted this phone to be my new phone after like 8 years with a note9. I grabbed it got home, loved it. Then I later found out you guys discontinued expansive space. Highly disappointed! Now I'm stuck with the smallest amount of space because I thought I could buy a 1tb card and add it later when I could afford. You guys messed up but time.
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hey there JesscJames, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable specific features of your device are to you, and wanting to have the expanded storage can be vital to keeping all of your photos, videos, and other data on your device. If you are needing additional space, we have digital cloud based options available to expand the storage of your device. We have provided a link to the Samsung Support Team if you have questions about this feature, or would like assistance with set up and usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Flagship with a downgrade?
on February 10, 2025
Posted by: Shraf2k
[This review was collected as part of a promotion.] Love all the usual features in the ecosystem but the lack of Bluetooth in the spen and no magnet for accessories? Then they downgrade the glass scratch resistance? C'mon man. If I could have gotten the same trade deal for the set ultra I would have gotten that instead.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Shraf2k, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the updates to the ecosystem and accessories of your new phone. We understand how important the durability of your device is to you every day. If you are concerned about the display of your device, we do have screen protectors available to provide that peace of mind with your device. We have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and features
on February 11, 2025
Posted by: Jarodm
from Washington
Expertise:Expert
So mush storage! And the pictures it takes are amazing! I think I habe been using the ai constantly to help me find things within the phone and screen grabbing from posts i see, it's super handy
This phone feels great in the hand. So far one of the only phones I an trying my best to keep out of a case due to the fact.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US