Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(28,095 Reviews)
Rating breakdown 28,095 reviews
5 Stars
24,140
4 Stars
3,120
3 Stars
527
2 Stars
147
1 Star
161
86%of customers recommend this product.
(
1,028 out of
1,191)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Best phone yet!!!!
on December 4, 2025
Posted by: DWguitar
[This review was collected as part of a promotion.] This so far has been the best phone yet. From the ai to the basic function this has so far been my favorite. I have watched movies, played games and streamed and the screen is beautiful. People using other phones are definitely missing out on the Galaxy AI system it has been amazing in every way.
Value
5
Response from Samsung USBy R&R Team, December 5, 2025
Hey DWguitar, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing experience with your device, that you are loving your gaming and your streaming, and that Galaxy AI has been so helpful for your usage. Please, reach out to us again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Eric
Verified Purchase:Yes
First month it turned off when battery was 12%. It wouldn't show it was charging or turn on. About 6hrs later it finally turned on. My s23 was Great this one is not off to a good start.
Response from Samsung USBy R&R Team, December 5, 2025
Hi there Eric, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how valuable your phone is to you, and needing the reliable usage of it every day. We have provided a link to an article to help you with the battery not charging. We have also shared links to the Samsung Support Team and your warranty information to assist you further in a resolution if this matter continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional
on December 4, 2025
Posted by: H151289
[This review was collected as part of a promotion.] I always love Galaxy flagship phone. S25 ultra came out with AI features, that makes cherry 🍒 on cake. Very easy to use such complex AI techniques.
I loved it, love samsung 😍
I loved it, love samsung 😍
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 is the best Samsung phone so far
on December 4, 2025
Posted by: Quackson
[This review was collected as part of a promotion.] The galaxy ai is a lifesaver, I use it almost everyday from removing people from photos to having Gemini from just pressing the action button is very convenient for me when I just need to add a task to my calendar or ask it a question.
Value
5
Written by a customer while visiting Samsung US
Posted by: Mitesh
from Dallas, TX
Expertise:Intermediate
Verified Purchase:Yes
The Galaxy S25 Ultra is an absolute powerhouse. The camera improvements are noticeable, especially in low light, and the zoom is sharper than ever. The display is stunning, battery life easily lasts all day, and performance is super smooth with the new Snapdragon chip. It’s expensive, but if you want the best Android phone of 2025, this is it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product it good
on December 4, 2025
Posted by: Norbit
[This review was collected as part of a promotion.] I had my other phone for quiet a long time and I just got this phone and I love it I would recommend it to anyone I love the running software and the bigger screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on December 4, 2025
Posted by: SuperRedNova
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a great upgrade from my previous phone. The Galaxy AI really streamlines the experience besides just the normal upgrades. I am very satisfied.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone at the moment in all aspects
on December 3, 2025
Posted by: DimaShevchuk
[This review was collected as part of a promotion.] I am a long-time fan of Samsung technology! TVs, Phones. Watches, Tablets, Headphones, Refrigerator, Oven! I have it all and it works great!!! I bought a Samsung S25 ultra 1tb and I am super satisfied! With all this, I still have a Samsung S20 Ultra, which my daughter stole and it still works perfectly!!! I recommend it to everyone!
Value
5
Written by a customer while visiting Samsung US