Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,201 Reviews)
Rating breakdown 27,201 reviews
5 Stars
23,318
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Samsung is the best
on June 29, 2026
Posted by: Dudu1974
[This review was collected as part of a promotion.] I have been a Sasung user since the first Note series. In my opinion, no other phone out there will ever compare to Samsung's galaxy series devices. They all are just trying too hard. Samsung has always had the best picture and video clarity. Great processing so web searching, is a breeze. The AI features are great if you use them. Especially when using it on your photos. I am and always will be a Samsung fan. I can't wait when they release the tri-fold device, and the future holographic wrist phone I saw on a future tech video.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 ultra
on June 29, 2026
Posted by: Rayesfahani
[This review was collected as part of a promotion.] I'm a samsung guy. I love everything about samsung, everything I have at home is samsung related products. Every phone that I had and trade in was samsung phones. I didn't like the z fold.first edition due to bad design. I'm hoping to buy the new one if I win this gift card. Also I use AI at all the time on my text and emails and searching on web.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great but also not.
on June 29, 2026
Posted by: SirJon01
[This review was collected as part of a promotion.] Its a great product overall but its very slow to get updates. Samsung appears to lock out phones from getting updates from September to April by design. Its a terrible process in my opinion.
Value
3
Response from Samsung USBy R&R Team, July 6, 2026
Hey SirJon01, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important it is to feel that you are getting software updates pushed to you as soon as possible to ensure the protection of your device as well as getting explore the new and enhanced features. We have provided a link to the Samsung Support Team to assist you in discussing how software updates get pushed. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Fun for the kids too
on June 29, 2026
Posted by: Victor
[This review was collected as part of a promotion.] Phone just works all the time without ever feeling like your waiting between apps. It moves smoothly and no issue with anything from the app store. Maybe a hidden feature but using Galaxy AI and the S-Pen it can cause my 5 year olds quick doodles to turn into pictures and characters with the built in tools. We love to play with this feature while waiting in lines or at doctor's appointments. It just turns everything into fun and colorful drawings even from the messiest scribbles.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Phone for Many Uses
on June 29, 2026
Posted by: Trikimik
[This review was collected as part of a promotion.] I really like my Samsung Galaxy S25 Ultra. I use it for casual games, watching videos, school work, & normal everyday things. The storage space is great & the photo & video quality is good.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Lost without my phone, use it for everything
on June 29, 2026
Posted by: Napalm808
[This review was collected as part of a promotion.] Use my Samsung for everything, from ordering food, to remembering important dates, love the notebook for shopping list, and recipes for work
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 Ultra
on June 29, 2026
Posted by: Joe1984
[This review was collected as part of a promotion.] The stylus never seems to work. This is my second S25 Ultra. Same issue with both. The phone rarely recognizes the stylus is in. Also, the Galqxy AI language translator needs a lot of work. Other than that i love the phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Dope, cool, fantastic, fun
on June 29, 2026
Posted by: MountainHippie
[This review was collected as part of a promotion.] Well I love my phone. The photos are awesome, and everything can be adjusted! There are so many features, it's insane! Plus, the vivid screen streams video like a dream! Everything is crystal clear and there's no lag. The speakers are pretty dope, too! The music sounds great, and the talking isn't too low when there isn't music playing. I have been a fan of the Samsung Galaxy series from the beginning! I love how smooth everything is, and the hardware is better than my laptop (I've got a cheap laptop, lol), split screen, pop-out screen, side panel, plus I can customize everything. I love all the themes, walpapers, icons, AOD options, and the color scheme I can customize is fantastic! I couldn't live without this phone, especially the Galexi AI, and I'm getting ready to upgrade to the S26Ultra with my next paycheck, I can't wait!!
Value
5
Written by a customer while visiting Samsung US