Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(26,992 Reviews)
Rating breakdown 26,992 reviews
5 Stars
23,185
4 Stars
2,988
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
This product it's perfect I highly recommend.
on June 19, 2026
Posted by: Lolly30
[This review was collected as part of a promotion.] This phone have no better nothing. People are telling my to upgrade it but I don't change it for nothing. Besides the Galaxy AI it's really helpful for everything and I mean it. There is nothing I have doubts in that the galaxy AI can not help me. Thank you Samsung for being always awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I Could Imagine
on June 19, 2026
Posted by: Gingerwithsoul
[This review was collected as part of a promotion.] The Galaxy S25 Ultra's plethora of features span beyond those I could imagine having. Galaxy AI is an understated plus as it only adds more options and enhancements to help my daily tasks flow more efficiently. I spend over half the day working from my phone, so whether the task involves photography, photo and video editing, streaming movies, performing geological research, or just simply scrolling through social media, I know I can accomplish everything I need to with this stellar device! I am looking so forward to the day I can upgrade to the newest Galaxy device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal Device
on June 18, 2026
Posted by: JustMe
[This review was collected as part of a promotion.] The S25U is a phenomenal device. Gorgeous, quick, reliable , tech forward leaning and the ultimate Android phone worldwide!. The AI feature is the best by far!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on June 18, 2026
Posted by: PapaJohn
[This review was collected as part of a promotion.] I play several games, stream and do my banking. The phone has become an attachment for my hand. Use it all the time. The camera does great and very easy to edit the photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxies AI
on June 18, 2026
Posted by: Bkmau29
[This review was collected as part of a promotion.] Samsung Galaxy AI fundamentally redefines the modern smartphone experience by turning complex artificial intelligence into highly practical, everyday tools. Rather than relying on tech gimmicks, Samsung has successfully integrated intelligence directly into core user habits, making daily workflows significantly faster and smoother.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Wonderful features but useless with dead battery
on June 18, 2026
Posted by: bklabel
[This review was collected as part of a promotion.] Galaxy AI is an intelligent device. I use it as my GPS and to talk with Chatgpt and Google a lot. Great cameras. But it is use less to me if after 7 hours the measly 5000 maH battery is empty. Make the phone 30% .thicker and double the battery size. Your competition's solid state batteries are much better.
Value
3
Response from Samsung USBy R&R Team, June 22, 2026
Hi there Bklabel, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not lasting throughout the day, especially if you are a heavier user. We have provided links to articles to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
I liked the Note 20 Ultra better. No AI.
on June 18, 2026
Posted by: KeepItSimple
[This review was collected as part of a promotion.] I loved the Note 4. I liked the Note 20 Ultra, but the S25 Ultra is too big and I don't like the AI trying to do everything. I spend too much time correcting the AI.
Value
3
Response from Samsung USBy R&R Team, June 22, 2026
Hi there KeepItSimple, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not aligning to your expectations. We have provided a link to the full manual to help you best align the settings to your preferences, and disable any features you are not wanting to use every day. We have also provided a link to the Samsung Support Team to help you troubleshoot the accuracy of Galaxy AI if you are wanting to integrate these features in to your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra love
on June 18, 2026
Posted by: OMEN1nONLYSamsung
[This review was collected as part of a promotion.] I absolutely love my Galaxy S25 Ultra. In fact I like it so much I'm going to hold off on the upgrade until they make a significant improvement over this model. My Ultra paired with Galaxy AI and my Watch 8 Classic, can't be beat in my opinion. This phone is lightning fast. Has storage for days. I am a loyal to a fault Samsung user. I love all of their products but this phone is my favorite so far. THANKS SAMSUNG!
Value
5
Written by a customer while visiting Samsung US