Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(26,992 Reviews)
Rating breakdown 26,992 reviews
5 Stars
23,185
4 Stars
2,988
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
This product is amazing it has great features
on June 29, 2026
Posted by: Ninater85
[This review was collected as part of a promotion.] Some of the best features I use is the text to talk and the ai assistance since I strugle a bit writing English. I also cant leave behind the amazing feature of the pen is a most in my daily routine.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth screen, great features, camera is awesome
on June 29, 2026
Posted by: SidDaKid
[This review was collected as part of a promotion.] I used Galaxy AI to help me fix some images and make them look better. Phone runs very smoothly and has no issues. Really nice screen, battery life, and camera!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone by far
on June 26, 2026
Posted by: Bebe75
[This review was collected as part of a promotion.] I love the size of the Samsung Galaxy S25 Ultra. It's not too small or big for my hands. I love the clear pictures it takes! The Galaxy AI feature is a plus! I'm already looking at the new S26 Ultra as an upgrade !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra: The Best Smartphone I Ha
on June 25, 2026
Posted by: Cristi
[This review was collected as part of a promotion.] I have been using the Samsung Galaxy S25 Ultra for a while now, and I can honestly say it is one of the best smartphones I have ever owned. Everything about this phone feels premium, from the design and build quality to its outstanding performance.
The display is absolutely stunning. The colors are vibrant, the brightness is excellent even outdoors, and watching videos or browsing photos is a great experience. The screen is sharp, smooth, and responsive, making everyday use enjoyable.
The camera system is another highlight. It takes incredibly detailed photos and videos, whether in bright daylight or low-light conditions. The zoom capabilities are impressive, and the image quality consistently exceeds my expectations. It has become my favorite phone for capturing memories.
Battery life is excellent and easily lasts throughout the day, even with heavy use. Charging is reliable and fast, which is very convenient when I am busy.
One of the features I enjoy most is the built-in Galaxy AI. The artificial intelligence tools are genuinely useful and not just a gimmick. Features such as photo editing, writing assistance, translation, and smart suggestions help save time and make daily tasks easier. Samsung has done an excellent job integrating AI into the phone in a way that feels practical and helpful.
Performance is outstanding. Apps open quickly, multitasking is smooth, and the phone handles everything without lag. Whether I am browsing the internet, using social media, taking pho
The display is absolutely stunning. The colors are vibrant, the brightness is excellent even outdoors, and watching videos or browsing photos is a great experience. The screen is sharp, smooth, and responsive, making everyday use enjoyable.
The camera system is another highlight. It takes incredibly detailed photos and videos, whether in bright daylight or low-light conditions. The zoom capabilities are impressive, and the image quality consistently exceeds my expectations. It has become my favorite phone for capturing memories.
Battery life is excellent and easily lasts throughout the day, even with heavy use. Charging is reliable and fast, which is very convenient when I am busy.
One of the features I enjoy most is the built-in Galaxy AI. The artificial intelligence tools are genuinely useful and not just a gimmick. Features such as photo editing, writing assistance, translation, and smart suggestions help save time and make daily tasks easier. Samsung has done an excellent job integrating AI into the phone in a way that feels practical and helpful.
Performance is outstanding. Apps open quickly, multitasking is smooth, and the phone handles everything without lag. Whether I am browsing the internet, using social media, taking pho
Value
5
Response from Samsung USBy R&R Team, June 25, 2026
Hi there Cristi, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so thrilled with your new device, and that you are finding so many amazing features and capabilities that make your device such a value to your life every day. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had!
on June 24, 2026
Posted by: BrittBritt11
[This review was collected as part of a promotion.] First, I'd like to start by saying how much I LOVE the Galaxy AI feature on this phone! Gemeni has literally become my best friend! I haven't had any issues with it's capabilities or accuracy as of yet, and I use it at least 10 times a day. Also, I love the quality of the screen resolution - it's very vibrant. It operates quickly, with minimal lag or response time, and it's very easy to use. I especially love the multiscreen function. Overall, I can't say enough about how amazing this phone is!
Value
5
Response from Samsung USBy R&R Team, June 25, 2026
Hi BrittBritt11, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such a great experience with your device, and that you are so happy with the usage and quality of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Stylus
on June 23, 2026
Posted by: MrsOldMcDonald
I absolutely LOVE my phone...other than the stylus. I noticed right away it's easy to "click out/release". I have a case on my phone, so it's not like things brush against it directly. Usually it just "clicks out" but stays put. I lost it briefly once before and have made it a habit to check it every time i pick up my phone, and the icon is kind of annoying which makes it hard to miss if it's not in my phone.
I lost it today. Not sure how or where. My phone fell out of my pocket in a very small bathroom and I noticed the stylus was gone when I picked it up.
Searched EVERYWHERE and retraced my steps.
I lost it today. Not sure how or where. My phone fell out of my pocket in a very small bathroom and I noticed the stylus was gone when I picked it up.
Searched EVERYWHERE and retraced my steps.
I feel like this wouldn't have happened if the click lock was just a little stronger, requiring a more DELIBERATE push to release it.
Thank you for your time.
Written by a customer while visiting Samsung US
Customer Rating
5
Very satisfied
on June 23, 2026
Posted by: Ferret
[This review was collected as part of a promotion.] Samsung has many things. I appreciate notably excellent security and constant updates for an extended period and this particular phone. I'm enjoying the way the AI functions. And the quality of life improvements over my prior phone. I have consistently bought Samsung and I have not been disappointed.
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hey Ferret, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are loving how pleased you have been with the upgrades to your new device, and that Galaxy AI has been easy to use, and helpful to your life every day. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra Rev
on June 23, 2026
Posted by: Yuuuuuu7
[This review was collected as part of a promotion.] Over 1 year of ownership, I can confirm the build quality feels incredibly premium, and the battery life easily gets me through a full day of heavy use with about 30% left over. The interface is snappy, and there is zero lag when multitasking. I’ve been using Galaxy AI, and it has completely transformed my workflow in a progressive/ Productive way. It’s an investment, but the performance and reliability make it absolutely worth it. Highly recommended!
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hello Yuuuuuu7, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the feel of your device, battery life during heavy use, and amazing capabilities of Galaxy AI for your work and personal needs. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US