Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(28,301 Reviews)
Rating breakdown 28,301 reviews
5 Stars
24,273
4 Stars
3,145
3 Stars
542
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Posted by: Matt
from Santa Clara, California
Expertise:Expert
Verified Purchase:Yes
Love features, Hate the size, make a compact, no spen needed for most of us, maybe a 6.4 inch and slightly thicker for bigger battery
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Posted by: Jack Taz
from Texas
Expertise:Intermediate
Verified Purchase:Yes
It take great pictures. Phone processor is faster.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Done with samsung
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Lost several files and pictures during setup. Then trade in was denied. This is my last samsung item and want to return this over expensive phone
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to the Samsung Support Team to assist you with the pictures and files that were lost during your transfer from your previous device. They can also assist you with any additional frustrations, and offer any and all options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Raymond
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Always loved Samsung, Galaxy S25 Ultra is no different ,outstanding quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Columbus, Ohio
Expertise:Intermediate
Verified Purchase:Yes
Excellent product, i didnt have any problems with the shop and the send. And the shop online was safe.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Johnyk
from Los Angeles, CA
Expertise:Expert
Verified Purchase:Yes
This is the best phone in 2025. It has the best display, camera, and design. I highly recommend it to anyone who wants the best phone that can do everything. I really enjoy it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Juan
Verified Purchase:Yes
The touch is a bit confusing, and de face recognition works from time to time.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Himanshu Kumar
Expertise:Intermediate
Verified Purchase:Yes
I booked the device at its launch by trading in my s23 ultra. So far this has been great. If the battery usage could be further optimized then it will be great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US