Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(30,214 Reviews)
Rating breakdown 30,214 reviews
5 Stars
25,918
4 Stars
3,420
3 Stars
567
2 Stars
153
1 Star
156
85%of customers recommend this product.
(
943 out of
1,104)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Galaxy S25 Ultra - Loving It!
on September 25, 2026
Posted by: FiveStringFrenzy
[This review was collected as part of a promotion.] This is an excellent phone. I take a lot of pictures and videos, so the AI features in the Gallery app and Studio for videos make editing both very easy and convenient. Other AI features are fun and handy. The display is gorgeous, and overal performance is very impressive. I'm so happy I chose to upgrade!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I choose the best!
on September 25, 2026
Posted by: KamHarr79
[This review was collected as part of a promotion.] I choose Samsung products over any other brand out there. I choose to update my Samsung to the newest Samsung every time I can! #GalaxyGirl
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra phone
on September 25, 2026
Posted by: Dimplez45
[This review was collected as part of a promotion.] I am a true Samsung user, these are the only phones that I will ever buy. The S25 Ultra is my first S series and I love it. The features on this phone are amazing. Samsung will always be my first choice in electronics
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It has its issues
on September 25, 2026
Posted by: Disappointed
[This review was collected as part of a promotion.] I chose the S25 Ultra thinking it would be a good upgrade over my S22 Utra. While the S25 Ultra has some nice features, it also has its issues. It does a poor job of managing memory so plan on manually cleaning up in device care frequently. The camera can take some great photos however also has some spontaneous quirks that cannot be resolved and ruin some pictures. Honestly, the S22 Ultra takes better pictures. The phone offers some great features however is also much more complicated to manage and use and some automaticly enabled new features create questions on privacy and security.
Value
3
Response from Samsung USBy R&R Team, September 28, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also provided a link to the complete manual to help you customize the settings to your usage and comfort. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It Has 5 Lenses
on September 25, 2026
Posted by: MRSP922
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra. It takes the most amazing pictures. I get so many compliments on my photos, and I give the camera the credit always explaining "IT HAS 5 LENSES".
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best investment
on September 25, 2026
Posted by: JWGMiami
[This review was collected as part of a promotion.] I’ve been using my Galaxy S25 Ultra for a while now, and I’m honestly glad I chose this phone. The camera is the first thing that won me over, it captures detail and color in a way that makes everyday moments look cinematic. The S Pen has become something I use constantly, whether I’m jotting down quick notes or navigating the phone with more precision. Battery life has been solid all day, even with heavy use, and watching content on this screen feels smooth and immersive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on September 25, 2026
Posted by: KBeast26
[This review was collected as part of a promotion.] Great phone, im a samsung fan and this phone is just another reason why I continue to be. It works perfectly and never any issues. Great product across the boards. I chose the ultra 25 and happy with that decision.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S25 Ultra
on September 25, 2026
Posted by: Love2good
[This review was collected as part of a promotion.] “I chose” the Galaxy S25 Ultra because it stood out amongst the competition when I made my purchase. It's been a relatively great experience minus getting accustomed to the Google Keyboard and some software bugs that I occasionally run across, but it has some good features. In general, this is a fairly powerful phone and I picked it due to its power capabilities and power capacity over the newer Z fold series.
The cameras could really use some work, but the portrait mode is actually fairly good; I only get great quality pictures with that mode vs the others.
Value
4
Written by a customer while visiting Samsung US