Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,267 Reviews)
Rating breakdown 27,267 reviews
5 Stars
23,372
4 Stars
3,025
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Great mobile for business
on July 23, 2026
Posted by: MarkOG
[This review was collected as part of a promotion.] Galaxy AI is the best AI I used. Great photo and business phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the way it effortlessly link up to computer
on July 23, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I watch movies and TV on it all the time like all the time and pair it to my computer when I want a bigger screen and I never have a problem with it. My old s22 I had before this one never done this and it it just amazing how technology is advanced in a short time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra
on July 23, 2026
Posted by: 8Hulk1
[This review was collected as part of a promotion.] THE S25 Ultra is a good product, the pen works well with apps, games and filling out documents. The "Galaxy AI" is fun to use for pictures or pretty much anything. I like how the screen turns into a draw or notepad when the pen is pulled out while locked. My 7 year old daughter loves drawing on it and leaving little notes. Overall it is a great product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone on the Market
on July 22, 2026
Posted by: Na798w8w8
[This review was collected as part of a promotion.] This phone is the best on the market. The AI on the phone.is off.the charts. Super fast and efficient.
Value
5
Response from Samsung USBy R&R Team, July 23, 2026
Hey there Na798w8w8, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving your device, and that it feels like the best you've ever had with the addition of Galaxy AI. We have shared a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Love my S25 Ultra
on July 22, 2026
Posted by: Minnie
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S25 Ultra, and overall I'm very impressed. The AI features are incredibly useful and make everyday tasks much easier, from photo editing to productivity tools. The camera quality is outstanding, capturing sharp, vibrant photos in almost any lighting condition.
The design is sleek, premium, and comfortable to hold, making it one of the best-looking phones Samsung has released. I did experience a few issues when transitioning from a traditional SIM card to an eSIM, which made the setup process a little frustrating at times. However, once everything was configured correctly, the phone performed flawlessly.
Despite the minor eSIM challenges, the Samsung Galaxy S25 Ultra delivers excellent performance, amazing cameras, innovative AI features, and a beautiful design. I would definitely recommend it to anyone looking for a top-tier smartphone.
Value
4
Response from Samsung USBy R&R Team, July 22, 2026
Hey Minnie, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that after some inital hiccups during your setup, you are having a good experience with your device every day, and finding great features that help you with many daily tasks. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Fast, amazing cameras, beautiful screen and design
on July 20, 2026
Posted by: SeattleGuy
[This review was collected as part of a promotion.] I usually shy away from larger phones (size and weight) but the balance of the S25 Ultra is great - it feels way more manageable than I imagined.
Battery life is great, charges really fast.
I really like the anti glare screen. Bright, crisp and responsive.
The phone is lightning fast. Nothing slows it down. I tried the Galaxy AI features - specifically the updated voice control with Bixby while driving. It did exactly what I needed it to do without getting in the way or being overly chatty - exactly the right balance when driving.
Value
5
Response from Samsung USBy R&R Team, July 21, 2026
Hey SeattleGuy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the usage and capabilities of your device. We have shared a link to the Samsung Support Team for your convenience. These experts can help you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 20, 2026
Posted by: Devushka2
[This review was collected as part of a promotion.] Keep in mind, I'm still learning what my Samsung galaxy S25 ultra can do.
I've gotten to use tap to pay, which is great considering the type of work I do.
I love the location sharing and the fact that you can add Samsung products to help locate those as well, if ever lost.
I enjoy the privacy folder.
The galaxy AI is extremely easy to use and very helpful. It's amazing!!
Looking forward to finding out what else my Samsung can do.
I've gotten to use tap to pay, which is great considering the type of work I do.
I love the location sharing and the fact that you can add Samsung products to help locate those as well, if ever lost.
I enjoy the privacy folder.
The galaxy AI is extremely easy to use and very helpful. It's amazing!!
Looking forward to finding out what else my Samsung can do.
Value
5
Response from Samsung USBy R&R Team, July 21, 2026
Hey Devushka2, thank you for sharing your feedback on your Sasmsung Galaxy S25 Ultra. We are pleased to hear that you are enjoying the exploration of your new device, and that you are finding many features helpful to you every day. We have provided links to the complete manual and the Samsung Support Team to assist you with fully exploring and customizing your device, and answering any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The upgrade i didn't realize i needed!
on July 20, 2026
Posted by: S25ULTRAINTHECITY
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S25 Ultra for a while now, and it's easily one of my favorite phones. It's fast, the battery lasts all day, and the display is beautiful.
My favorite feature is the AI editing built into the Gallery app. I useitall the time to remove unwantedbjects, expand photos, clean up backgrounds, and make quick edits that look surprisingly natural. The image I'm sharing with this review actually started as a simple drawing and was transformed into a realistic image using the AI editing tools in the Gallery edit menu, which I think really shows what the phone is capable of.
As someone who creates a lot of visual content, those AI tools have been a huge time saver. They're genuinely useful and one of the biggest reasons I'd recommend the S25 Ultra.
Value
5
Response from Samsung USBy R&R Team, July 21, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are loving the usage of your device, that you are finding it one of your favorites, and that it has easily kept up with your throughout the day. We have shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. WE appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US