Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,267 Reviews)
Rating breakdown 27,267 reviews
5 Stars
23,372
4 Stars
3,025
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
I chose a good phone
on July 30, 2026
Posted by: Lauren
[This review was collected as part of a promotion.] I chose a great phone. I like the functionality and reliability of this android.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on July 30, 2026
Posted by: TABLES
[This review was collected as part of a promotion.] I chose to switch back to Samsung after using a Google Pixel for the last 4 years and am very happy with the choice. I get better battery, performance, and in my opinion better features. It's a great phone and I'm happy with it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on July 30, 2026
Posted by: SSGalaxyFan
[This review was collected as part of a promotion.] Samsung doesn't disappoint yet again ! I bought this phone to upgrade from my S24 and I love using the s-pen feature along . The durability has been 10 🌟.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone, wish battery was better.
on July 30, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra because I wanted a phone with a great camera, a large, high-quality display, plenty of storage, and the flexibility of Android. After using it for a while, I'm glad I picked it. The display is beautiful, the cameras consistently take excellent photos, and the performance is fast and smooth no matter what I'm doing. The S Pen has also been a nice feature to have when I need it.
The only reason I'm giving it 4 stars instead of 5 is the battery life. It's enough to get through most days, but I expected better from a flagship phone. On days when I'm using the camera, GPS, or streaming a lot, I usually need to recharge before the day is over.
Overall, it's an excellent phone and one I'd recommend to anyone looking for a premium Android device. If Samsung improves the battery life in future models, it would be an easy 5-star phone.
Value
4
Response from Samsung USBy R&R Team, July 30, 2026
Hey Stellatenebris, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. WE are happy to hear that you are so pleased with the capabilities of your device, display quality, and ability to customize your device. We have provided links to resources to help you maximize the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
5
I was chose Samsung devices
on July 29, 2026
Posted by: SanthySung
[This review was collected as part of a promotion.] I will always chose samsung for smart devices and appliances. I've purchased multiple of my devices through the samsung app, but my most recent purchase was the S25 ultra and its been the most amazing phone. It has amazing cameras, and long lasting battery. I've also purchased the galaxy buds 3pro and love everything about. I love the fact when I answer a call, the noise canceling deactivates so you can hear your surrounding.
Value
5
Response from Samsung USBy R&R Team, July 30, 2026
Hi there SanthySung, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the enhanced capabilities and usage of your device, and that the camera and battery have been such standout features during your usage. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S25 ultra
on July 29, 2026
Posted by: AppleCrisp
[This review was collected as part of a promotion.] I chose this phone because it has a pen. Which makes it easier to do coloring apps. I would like to see different fonts added to the phone though. Cursive would be a great font
Value
4
Response from Samsung USBy R&R Team, July 30, 2026
Hey there AppleCrisp, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device, with the addition of the S Pen. We have provided a link to the complete manual for your device to help you fully explore and customize your device to your usage. We have also provided a link to the Samsung Support Team to assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Highly Recommend This series of phones
on July 29, 2026
Posted by: JarethP
[This review was collected as part of a promotion.] I chose the Samsung S25 ultra, because it's an all round great phone, whether you are computing, scrolling, playing games or watching a show, the massive 6.9 OLED display will suit your needs and even excell at meeting them. I've gone from a Note 4, Note 9, Note 20, S23 Ultra, and now the S25 Ultra, and these phones do not disappoint, and my S25 Ultra is definitely top of the mark and will definitely be upgrading soon.
Value
5
Response from Samsung USBy R&R Team, July 30, 2026
Hi there JarethP, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much your new device has met and exceeded all expectations with appearance, performance, and camera quality. We have provided a link to the Samsung Support Team to assist you if any questions come along during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
My favorite so far!!!
on July 27, 2026
Posted by: Jhodge8406
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is an amazing phone. It's fast, has an incredible camera, and the battery easily lasts all day. The display is beautiful, and the S Pen is a great bonus. Definitely one of the best phones I've owned! The Galaxy AI is out of this world!!!
Value
5
Response from Samsung USBy R&R Team, July 29, 2026
Hey there Jhodge8406, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hear how happy you are with the amazing capabilities and usage of your device every day. We have provided a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US