Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,902 Reviews)
Rating breakdown 27,902 reviews
5 Stars
23,927
4 Stars
3,100
3 Stars
534
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
Disappointed
on February 8, 2025
Posted by: Enbybookworm
from Chicago
Expertise:Expert
I love so much about this phone. The display is beautiful, the battery is great, it's faster and stays cooler. However, it loses 2 stars for the pen. I'm part of the (supposed) 1% that used my s pen for air commands. Losing that functionality with my camera, music, and other systems had me strongly considering returning the phone and keeping my s22. I've bought Notes and Ultras for years because of the S pen functions. If I wanted to use a stylus, I'd buy a basic phone and stylus. Also, the pen itself feels cheap, like it'll break in my hand if I just grip it too hard.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hello Enbybookworm, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that there are so many features of this device that you love and are so pleased with every day. We understand that the change to the S Pen functionality can take some adjustment, and we have provided a link to an article to help you with the capabilities of your new S Pen. We have provided a link to the Samsung Support Team as well to help you with any additional questions or if you would like to discuss your experience further. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best device ever
on February 8, 2025
Posted by: Lefflerr
[This review was collected as part of a promotion.] I stream a lot of videos with my device and the camera is the best feature I love the most
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on February 8, 2025
Posted by: Yisus89
[This review was collected as part of a promotion.] Good battery perfomance, vivid screen, fluid system
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I,m interested to.Treith my .Fon to samptem.Bigur.
on February 8, 2025
Posted by: Anonymous
I,m interested to treating me fon to something .Bigur.
Written by a customer while visiting Samsung US
Customer Rating
5
Grrat device
on February 8, 2025
Posted by: Jacoba
[This review was collected as part of a promotion.] Loving the new device compared to my old phone. Had the fold3 5g before and liked it but the camera on this s25 ultra and night and day compared to it.. now brief system on new phone is a great feature as well. And the option for audio eraser as well for videos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra
on February 8, 2025
Posted by: Dman777
[This review was collected as part of a promotion.] I love how smoothly this phone operates. I love the new Now Brief feature and the audio eraser is amazing also.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome
on February 8, 2025
Posted by: UltraSEyungin
[This review was collected as part of a promotion.] New sleek design with round edges Galaxy AI is an amazing feature with new standard apps
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fast chraging fails again and again
on February 8, 2025
Posted by: Magdiel
[This review was collected as part of a promotion.] Overall it's amazing. Camera, speed, battery, all incredible
The only thing is fast charging 2.0. It repeatedly continues unplugging by himself. The only way I have to charge it is turning it off. Tried everything, the matter is fast charging. I think with a software update it will fix, because it doesn't happen with the device turned off
The only thing is fast charging 2.0. It repeatedly continues unplugging by himself. The only way I have to charge it is turning it off. Tried everything, the matter is fast charging. I think with a software update it will fix, because it doesn't happen with the device turned off
Value
4
Written by a customer while visiting Samsung US